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Visas, Immigration and Refugees

What to Expect from a Migration Agent

Migration agents registered with the Office of the Migration Agents Registration Authority (Office of the MARA) are required to:

  • have a sound knowledge of migration law and procedure
  • abide by a Code of Conduct.

All migration agents who are registered with the Office of the MARA must:

  • make clients aware of all costs involved with their application and the expected time needed to perform the service
  • inform clients as to the progress of their application
  • provide clients with written confirmation of total costs of their application and all steps of the process have to be documented
  • keep all client information confidential
  • not make misleading claims as to the likely success of the application.

Registered migration agents are obliged to provide you with a copy of Information on the Regulation of the Migration Agent Profession, which provides you with basic consumer protection information.
See: Making a Complaint about a Migration Agent
See also: The Office of the MARA website

Return to: Using a Migration Agent Registered with the Office of the MARA