Current Research Projects
Settlement projects
Project title
Client Survey of DIMA-funded Community Settlement Services - Pilot Study
Objectives of the study
This qualitative research project looks at the effectiveness of department-funded community settlement services that are directed towards helping migrants, refugees and humanitarian entrants participate equitably in Australian society.
The research has focussed on services provided by Migrant Resource Centres (MRCs), Migrant Service Agencies (MSAs) and community organisations funded under the Community Settlement Services Scheme (CSSS).
The project was an exploratory study of perceptions, opinions and experiences of the people who use and deliver these services, as well as those who work closely with them in the community. This three-stranded methodology has not previously been used by the department. In this sense the research project was a pilot study.
The objectives of the research were:
- To gain a better understanding of how useful these services are in assisting migrants, refugees and humanitarian entrants as they settle in Australia
and - To evaluate the methodology used with a view to understanding how best to approach evaluations of this type in the future.
The study involved obtaining feedback from clients, service providers and community stakeholders in four locations: Dandenong in Victoria, the ACT, and Cairns and Townsville in Queensland.
Researcher(s)
Ms Susan Young, Joanne Finlay, and John Schwartzkopf, Urbis Keys Young
Publication status
The report titled A 'Client Survey' on the Effectiveness of the department-funded Community Settlement Services was released in January 2003.
See: A 'Client Survey' on the Effectiveness of DIMA-funded Community Settlement Services (249KB PDF file)
Further information
For further information, please contact Research and Statistics
Section.
Telephone: 02 6264 3395
Email: research@immi.gov.au