Mrs Aziza Yaukob Agha – Ombudsman’s Report
Media Release - 19 April 2006
The Department of Immigration and Multicultural Affairs (DIMA) has introduced key reforms to case management, client service and other areas to address issues raised by the Commonwealth Ombudsman's report released today into the case of Mrs Agha.
In August 2005, the Secretary asked the Ombudsman to investigate its handling of the case of Mrs Aziza Yaukob Agha and the administrative processes involved.
Mrs Agha, who was an elderly visitor who suffered ill health during her stay in Australia, passed away on August 10 last year.
DIMA referred the matter and the circumstances surrounding it to the Ombudsman after Mrs Agha’s doctor and family raised concerns that the department had been insensitive in its handling of her case and had placed undue pressure on her.
‘This report found that some aspects of Mrs Agha’s case could have been better handled and we are committed to making improvements to our processes,’ a DIMA spokesman said today.
‘However the Ombudsman found no evidence of harassment by DIMA, a finding which we welcome, despite the tragic circumstances.
‘A number of the recommendations are similar to those made in the Palmer and Comrie reports and are being addressed through various improvements and reforms including enhanced training, a stronger focus on client service and better record-keeping procedures,’ the spokesman added.
Many of the recommendations relate to bridging visas and these have been referred to a review which was set up last year and is due to be completed mid-year.
‘The department welcomes this report and will be working closely with the Ombudsman on implementing improvements,’ the spokesman added.
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