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Managing Australia's Borders

Community Status Resolution Service

No visa? Bridging visa E?

Image of translated languagesThe Community Status Resolution Service (CSRS) is part of the Department of Immigration and Citizenship (DIAC). It works with people in Australia who have:

  • been granted a Bridging visa E (BVE) while they resolve an immigration matter
  • overstayed their visa.

The CSRS will give you clear and correct information about appropriate immigration or departure options, answer your questions and connect you with organisations for further assistance if needed.

Why talk to the CSRS?

If you approach us and work with your case officer, we can grant you a BVE to temporarily allow you to remain in Australia while your immigration matter is resolved. BVEs are most commonly used where:

  • a visa application is being considered
  • a legal process is underway
  • a person is making plans to depart Australia.

You have a choice—you can do something about your situation now.

If your visa has just expired, you should come and see us as soon as possible to apply for a new visa. There are incentives for approaching the CSRS within 28 days of your visa expiring. The sooner you see us, the more options you will have.

Contact us

You can call the CSRS phone line for information about expired visas or BVEs. You can do this anonymously and seek general information or you can speak to the operator in more detail about your circumstances.
Telephone:
1300 853 773
131 450 (for interpreting assistance)

To be granted or to renew a BVE, you will need to visit the CSRS at a DIAC office in your capital city.

More information

Frequently Asked Questions (FAQ) – Information About Expired Visas

Fact sheets contain more information about our approach to working with people in the community.
See:
Community Status Resolution Service (CSRS) (380KB PDF file)
Choosing to leave Australia (394KB PDF file)
Re-entry bans (370KB PDF file)
Requesting Ministerial Intervention (388KB PDF file)

In Australia, only registered migration agents and certain people are legally allowed to give migration advice. Our website contains more information about using migration agents, including a video of things to know of when using a migration agent.
See:
Migration Agents
ImmiTV

The Office of the Migration Agents Registration Authority website has a list of registered migration agents in Australia and their contact details.
See:
Office of the MARA Website
Community Status Resolution Service – Information in community languages