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Telephone Interpreter Pre-Booking Form

The Telephone Interpreter Pre-Booking Form is monitored between 9 am and 5 pm, Monday to Friday, Melbourne time. For urgent requests outside these hours please complete the Request for pre-booked telephone interpreter form and fax to TIS National.
See: Request for pre-booked telephone interpreter ( 38KB PDF file)
Fax: 1300 654 151

Please note: You must complete all required fields.

Your request details




















Appointment date and time: (REQUIRED)







If yes, a letter from the relevant insurance company quoting the claim number and accepting TIS National charges must be faxed or emailed to TIS National.
Fax: 1300 654 151
Email: tis@immi.gov.au

TIS National will allocate an interpreter and send a confirmation to you with a job number. On the day of the job, just prior to the start time of the pre-booked job:

  • Telephone TIS National on 131 450
  • Inform the operator that you are calling about a pre-booked call
  • Quote the pre-booked job number and TIS National will connect you with the interpreter.

Terms and conditions:

Booking requests will only be taken for appointments up to 1 month in advance of the date of request.

Cancellations must be made in writing or email providing valid reasons for the cancellation at least 24 hours prior to the appointment or the client will be charged. The cancellation fee is for the period of the booking.

Please refer to the 'TIS National Services Charge' link for a schedule of GST inclusive charges. Any further enquiries about pre-booked telephone interpreting can be directed to TIS National.
Telephone: 1300 655 082


It is important that you read our Privacy Statement before submitting your personal information to us.
See: Privacy Statement

Security Statement
While the department endeavours to provide a secure internet environment to its clients, it should be noted that there are inherent risks associated with the transmission of information via the internet. In this respect, users should note that this enquiry form, unlike other department internet transactions, does not provide facilities for the secure transmission of information.