TIS National charge structure
TIS National provides both telephone and on-site interpreting on a fee-for-service basis.
The charges listed below are effective from 1 July 2008.
Telephone interpreting
Charges for telephone interpreting are listed in the table below.
| Service | Qualifier¹ | Details | Charge |
|---|---|---|---|
| Telephone interpreting | Standard hours | per 15 minutes | $23.10 |
| After hours | per 15 minutes | $36.95 | |
| ATIS telephone interpreting | Standard hours | per 15 minutes | $20.75 |
| After hours | per 15 minutes | $33.20 | |
| Pre-booked telephone interpreting | Standard hours | first 30 minutes or part thereof | $53.20 |
| each additional 15 minutes | $23.10 | ||
| After hours | first 30 minutes or part thereof | $108.50 | |
| each additional 5 minutes | $18.10 | ||
| Pre-reading at a TIS office | created as an on-site job | on-site rates | |
| Pre-reading at interpreter's home | add to actual interpreting time | pre-booked rates | |
Cancellation |
at least 24 hours prior to booking | no charge | |
| less than 24 hours prior to booking (charged for the booked time) | pre-booked rates | ||
| International conferlink call | Pre-booked rates |
Note: Standard hours are 8 am to 6 pm Monday to Friday. After hours are 6 pm to 8 am Monday to Friday and all day Saturday, Sunday and public holidays.
On-site interpreting
Charges for on-site interpreting are listed in the table below.| Service | Qualifier¹ | Details | Charge |
|---|---|---|---|
| Standard on-site interpreting | Standard hours | first 90 minutes or part thereof | $150.15 |
| each additional 30 minutes | $49.65 | ||
| After hours | first 90 minutes or part thereof | $240.15 | |
| each additional 30 minutes | $79.60 | ||
Cancellation |
at least 24 hours prior to appointment | no charge | |
| less than 24 hours prior to appointment (charged for the booked time) | on-site rates | ||
| Full day on-site interpreting | Standard hours | per 30 minutes | $40.45 |
| After hours | per 30 minutes | $64.90 | |
| Minimum charge (based on when job starts) | per day (weekdays) | $646.90 | |
| per day (Saturday, Sunday, public holidays) | $1038.45 | ||
| Cancellation (must be received in writing) | at least 24 hours prior to appointment | no charge | |
| less than 24 hours prior to appointment (charged for the booked time) | minimum charge one day | ||
| Non-metropolitan travel costs | Interpreter's own vehicle | per kilometre | 60 cents |
| Travel fares | reimbursement of fare | actual cost | |
| Overnight travel allowance (includes meals and incidentals) | per overnight stay | $103.75 | |
| Travel time (standard hours) | per 30 minutes | $39.15 | |
| Travel time (after hours) | per 30 minutes | $62.85 | |
| Other expenses | Such a postage, telephone costs | reimbursement of expense | actual cost |
Note: On-site jobs involving travelling more than 100 km from the work or home of an interpreter will incur travel costs.
ATIS clients use an Interactive Voice Response Unit (IVRU). ATIS interpreting offers a 10 per cent discount on standard telephone interpreting. For more information, contact the Client Liaison and Promotions team.
Email: tispromo@immi.gov.au
Telephone: 1300 655 820
All requests for on-site bookings must be made in writing via the on-site booking form well before the date the interpreter is required, and returned by mail, email or fax to TIS National.
On-site bookings are taken for appointments up to three months in advance of the date of request for fee-paying clients. Agencies that receive a fee free service may only book an on-site service up to 28 days in advance of the appointment.
Cancellations must be made in writing, at least 24 hours prior to the appointment or the client will be charged. The minimum cancellation fee is 1.5 hours unless the booking was for a specifically longer period. A booking for multiple-day interpreting with less than 24 hours cancellation notice will attract a cancellation fee equivalent to a full day's work including interpreter travel time and costs.
Note: you can phone TIS National for the cost of a local call throughout Australia, however, mobile phones may attract a higher call rate.
The Australian Government, through TIS National, also provides free interpreting for certain individuals and groups who need translating and interpreting services. Please see the free services section for more information and to determine your eligibility.
See: Free services
Return to: Translating and Interpreting Service