Contact TIS National
The table below lists contact details for the Translating and Interpreting Service (TIS National).
| Service | Contact |
|---|---|
| Telephone Interpreter Service (24 hours, seven days per week) | Telephone: 131 450 |
| Telephone Interpreter Pre-Booking | See: Telephone Interpreter Pre-Booking Form |
| On-site Interpreter Enquiry Line (business hours) | Telephone: 1300 655 082 |
| On-site Interpreter Bookings | See: On-site Interpreter Booking Form |
| Document Translation Enquiries | Your Local Adult Migrant English Program (AMEP) See: Adult Migrant English Program (AMEP) |
| Client Liaison and Promotions | Telephone: 1300 655 820 Email: tispromo@immi.gov.au |
| TIS National finance enquiries | Telephone: 1300 304 604 |
Compliments and Complaints
TIS National encourages clients to provide feedback about their experience of our service. Your comments will allow us to identify how we can improve our service to you.
We want to know if you have comments about:
- Interpreter conduct and performance
- Interpreter availability
- Operator conduct and performance
- TIS National booking procedures
- Using our services, including ATIS.
To provide feedback about TIS National services, contact the department's Global Feedback Unit.
See: Contact Us
Telephone: 133 177
Alternatively, comments can be directed to the TIS National Client Liaison and Promotions team by phone, email or by completing the online feedback form.
Telephone: 1300 655 820
Email: tispromo@immi.gov.au
See: TIS National Online Feedback Form