Compliments and Complaints

TIS National encourages clients to provide feedback about their experience of our service. Your comments will allow us to identify how we can improve our service to you.

We want to know if you have comments about:

• Interpreter conduct and performance
• Interpreter availability
• Operator conduct and performance
• TIS booking procedures
• Using our services, including ATIS.

To provide feedback about TIS National services, contact the department’s Global Feedback Unit.
See: Contact Us
Telephone: 133 177

Alternatively, comments can be directed to the TIS National Client Liaison and Promotions team by phone or email.
Telephone: 1300 655 820
Email: tispromo@immi.gov.au

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