Access and Equity

Access and Equity annual report

The Australian Government aims to achieve fairer and more accessible government services and programs through its Access and Equity strategy. The strategy seeks to promote fairness and responsiveness in the design, delivery, monitoring and evaluation of government services in a culturally diverse society.

Below is the 2006 report which includes the Access and Equity strategy, formerly known as Accessible Government Services for All.
See: Accessible Government Services for All annual report

Access and Equity Inquiry 

On 18 November 2011, Parliamentary Secretary for Immigration and Multicultural Affairs, Senator the Hon Kate Lundy, announced the establishment of an independent panel of eminent community leaders to conduct an inquiry into Australian Government services to ensure they are responsive to the needs of Australians from culturally and linguistically diverse backgrounds. The Inquiry Panel is examining the Australian Government's Access and Equity Strategy and Framework which applies to all Australian Government policies, programs and services.
See: Access and Equity Inquiry

Responsive government services

The Australian Government aims to provide services that are fair, easy to access and simple to use. Services should respond to the cultural and linguistic needs of Australia's diverse society. When appropriate, Australian Government departments and agencies provide translated information or interpreters. When planning services they consult with community groups on their cultural needs.
See: Examples of responsive government services

Feedback

The department welcomes your feedback on how Australian Government services and programs are meeting your needs. We need to know if you have had difficulties accessing government services because of your culture or language.

You can give us feedback by using the Feedback Form on the Contact Us page.
See: Contact Us