Multicultural Quick Reference Guides
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Overview
Multicultural Quick Reference Guides (QRGs) are useful summaries about newly arrived communities developed specifically for the Queensland Police Service (QPS). The QRGs are posted on the intranet so police can easily refer to them when responding to issues involving newly arrived communities members.
The QRGs contain country and community profiles, police multicultural resources, recent police support and initiatives, details of interpreting services, common phrases, a guide to religions, diplomatic and consular support and community organisation contact details.
What are the aims of the project?
The Multicultural QRGs project aims to help the QPS provide the community with appropriate and non-discriminatory police services by enhancing the capacity and knowledge of its members.
What was involved?
The QPS Cultural Advisory Unit (CAU) developed the QRGs. They researched publicly available information and then consulted internally and with government and community stakeholders.
The QRGs do not contain sensitive information therefore it isn’t problematic if they are seen by the public.
A QRG for the Sudanese community was developed in 2008 and since then QRGs for Samoan and Tongan communities have been developed. QRGs for South East Asian and Middle Eastern communities are currently in development.
The QPS funded this project.
Who participated?
The first QRG, developed for the Sudanese community, was endorsed by the Police Ethnic Advisory Group, Sudanese community leaders and members of the Queensland Police Service Sudanese Consultative Group and the President of the Sudanese Association of Queensland.
What were the outcomes?
Feedback so far has been positive and an assessment of the success of the QRGs is currently being completed.
As well as developing new QRGs, the CAU will continue to update the QRGs as required.
Where can I get more information?
Further information on this project is available.
Cultural Advisory Unit
Office of the Commissioner
Queensland Police Service
Telephone: 07 3364 3934
Website:
Queensland Police Service > Cultural Advisory Unit
Queensland Police Service > Multicultural Quick Reference Guides
Quotes
"Having the Quick Reference Guides available means we don’t spend a lot of time trawling the internet for contacts…. There is enough information for us to make a better evaluation of a situation..."
QRG user May 2009
"Reading the history of some of these places makes you appreciate why people find it necessary to become refugees."
QRG user July 2009