eVisa Password & Technical Support

You can reset your own eVisa password providing you do this every 28 days.
See: Instructions on Resetting your eVisa Password (112KB PDF file)

Use the form below to request an eVisa password reset (if you are locked out of the system), update your eVisa user details or report an eVisa technical problem.
Note:

If you receive a password reset from the Help Desk, you will need to change your password immediately.
See: Changing a Password after a Password Reset (63KB PDF file)
You cannot use this form to request a password reset for LEGENDcom.

Please enter all required fields Name: (REQUIRED)
MARN/Agent ID:
Logon ID: (REQUIRED)
Company/Organisation:
Phone Number: (REQUIRED)
Email address: (REQUIRED)

Please select the relevant option below:

Password Reset

Australian Registered Migration Agent
Sponsor Using e457
Education Agent offshore
Travel Agents (e676 specific)

Technical Problems / User Detail Change

Update your eVisa user details
Technical eVisa problem (please include any error message you have received)

Error message received: (REQUIRED) (max 200 words)

It is important that you read our Privacy Statement before submitting your personal information to us.
See: Privacy Statement

Security Statement:
While the department endeavours to provide a secure internet environment to its clients, it should be noted that there are inherent risks associated with the transmission of information via the internet. In this respect, users should note that this form, unlike other department internet transactions, does not provide facilities for the secure transmission of information. If you do not wish to use the internet to submit this form, you may like to print, complete and fax the form.
Fax: +61 2 6264 1399

Agents' Gateway

eVisa Password & Technical Support