eVisa Help
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Problems lodging eVisa applications
If you are having a problem lodging eVisa applications, refer to the eVisa frequently asked questions. You may also find help on the information pages that proceed the eVisa application, including an e-mail address for the relevant helpdesk. If you use a logon ID and password to access eVisa applications you may also find help in the User Manual.
See: eVisa - agent FAQs
Online services system downtime
Improvements to the eVisa system are made on a regular basis. These updates may require a planned system outage. During this time the eVisa system will be unavailable for use.
See: Online Services System Downtime
Lost or forgotten password
Registered migration agents or travel agents who have lost or forgotten their eVisa password
should request a password reset using the online form.
See: eVisa Password Reset