eVisa Notices

Improvements to the eVisa client interface

Our eLodgement (eVisa and eCitizenship) systems have undergone some enhancements and improvements.
See: Improvements to the eVisa client interface (184KB PDF file)

Three month delay for new eVisa accounts

There is currently a delay of up to three months for account creation. Applications will be processed in order of receipt.

Changing your password every 28 days

Setting a calendar reminder to change your password every month will prevent you from being locked out of your eVisa account.
See: Instructions on resetting your eVisa Password (112KB PDF file)

After you receive your new password

After you login using the new password issued by the eVisa Help Desk, you will be prompted to change this password immediately.
See: Changing a Password after a Password Reset (63KB PDF file)

Lodging applications while waiting for an eVisa account

You can still lodge a range of visa applications online without requiring an account with the department.
See: Online Applications

Applications for AL 2-4 eVisa student access trial currently unavailable

The department is currently not accepting any onshore applications for access to the AL 2-4 eVisa student access trial, pending a review of access to the eVisa facility. Please monitor the Agents Gateway for further updates.
See: Update to Student eVisa Lodgement for Assessment Levels 2–4

Frequently asked questions - eVisa

More information about commonly asked questions on eVisa is available.
See:
eVisa - agent FAQs
Attaching Documents to an eVisa Application
eVisa - eGSM third party emails FAQs ( 52KB PDF file)