Planned System Maintenance and Technical Issues
For detailed information about planned system maintenance or current technical issues including known system errors.
See: Planned System Maintenance and Technical Issues
This page provides information about the department's eServices.
eVisa is a service for lodging visa applications online. Most eVisa services can be used by applicants, sponsors and agents.
Access to eVisa
Find out how to obtain a logon ID and password to eVisa services.
Lodge an eVisa Application
eVisa Access in Australia
Student eVisa Access for Education Agents and Registered Migration Agents Operating from Outside Australia
Access to the Offshore Assessment Level 2–4 eVisa Facility
eVisa Access for Travel Agents Outside Australia
eVisa technical information
Information and online forms about eVisa system.
Online General Skilled Migration Lodgement (77KB PDF file)
Registered Migration agents using eVisa to lodge GSM applications (36KB PDF file)
eVisa - agent FAQ
Technical Support Form
eHealth is the department's health processing system.
See: Online Health (eHealth)
VEVO is a free online facility that allows organisations to check the visa entitlements of a visa holder.
VEVO technical issues and password resets
If you are an account holder and you are locked out of the system, you can have your password reset.
See: Visa Entitlement Verification Online (VEVO) for Organisations
VEVO Migration Agent Category
The Department of Immigration and Citizenship created a new category on the Visa Entitlement Verification Online (VEVO) system specifically to cater for the needs of Migration Agents. Click here to register for VEVO or transfer your existing registration.
See: Migration Agent Registration Choice Form
Further information regarding the new category is also available.
Using VEVO as Registered Migration Agents - Quick Refrence Guide (761KB PDF file)
Fast Track VEVO for Registered Migration Agents
VEVO for Registered Migration Agents FAQs