Agents Gateway

Agents Enquiry and Feedback

This online form is provided for migration agents requiring information on complex policy or procedural questions, or who want to provide information on unregistered practice.

Queries regarding specific cases should be directed to the relevant case officer or processing centre.
Note: As a registered migration agent, you must maintain a sound knowledge of migration law and procedure. You should consult the department's website, your colleagues or your professional library to answer basic queries. Otherwise, your action may be referred to the Office of the MARA for possible sanction.

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Enquiry or feedback

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  • This facility is only available to registered migration agents who have specific policy-related enquiries. Only genuine complex policy or procedural questions will be considered.

    As you will be aware, all registered migration agents are bound by the Office of the MARA Code of Conduct (the Code). Registered migration agents are expected to maintain a sound knowledge of migration law and procedure in accordance with clause 2.5 of the Code, and to maintain a professional library that includes current versions of migration law and policy documents.

    Enquiries that relate to information available on the departmental website, through Legend, PAM or other available resources will not be responded to. This includes all post lodgement enquires. We are not able to provide pre-assessment of matters that would ordinarily be determined by a decision maker.

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It is important that you read our Privacy Statement before submitting your personal information to us.
See: Privacy Statement

Security Statement:
While the department endeavours to provide a secure internet environment to its clients, it should be noted that there are inherent risks associated with the transmission of information via the internet. In this respect, users should note that this form, unlike other department internet transactions, does not provide facilities for the secure transmission of information.