Contacts

• Processing Centres
• Panel Doctors
• Departmental Offices in Australia
• Departmental Offices Outside Australia
• Departmental Telephone Numbers
• How registered Migration Agents can book appointments for clients
• Lodging Applications at the Melbourne, Dandenong, Adelaide or Hobart Client Services Offices

Enquiry and feedback form

This online form is provided for migration agents requiring information on complex policy or procedural questions, or who want to provide information on unregistered practice.

Queries regarding specific cases should be directed to the relevant case officer or processing centre.
See: Agent Enquiry and Feedback

eVisa technical support

Use the following form to update your eVisa user details or report an eVisa technical problem.
See: eVisa Technical Support

eVisa password resets

You can have your password reset if you are locked out of the system.

Telephone:
1800 204 299 (in Australia)
+61 2 6264 0400 (outside Australia)
Select 'option one'.
Note: This service is provided for password resets only.