The Department of Immigration and Citizenship is committed to providing websites that are accessible to the widest possible audience, regardless of technology or ability.
The department plays a key role in the Australian Government's aims to achieve fairer and more accessible government services and programs through its Access and Equity Strategy.
See: Access and Equity Reports
We are working to increase the accessibility and usability of our websites by following many standards and guidelines available.
This website aims to conform to level Single-A/Double-A of the World Wide Web Consortium Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
See: Web Content Accessibility Guidelines (WCAG) 2.0
We provide much of our information, such as publications and forms, in Adobe's Portable Document Format (PDF). To view or print a PDF file you will need the Adobe Acrobat reader on your computer. You can download a free copy from the Adobe website.
See: Adobe Reader
We recognise that some clients may have difficulty accessing PDF files and we have taken steps to ensure where possible that alternate formats such as HTML are available.
We are also working towards ensuring new PDF files added to the website have accessibility features applied, such as correct reading order, bookmarks, alternate text and tagging.
The department strives to adhere to accepted guidelines and standards for accessibility and usability, but it is not always possible. However, we are continually seeking solutions that will bring all areas of the site up to the same level of accessibility.
If you identify an accessibility or usability issue please contact us by completing our Compliments and Complaints form.
See: Feedback – About our Service
Note: Please tick the box 'Accessibility of client service' under the 'Your feedback relates to' heading on the form.