Using VEVO

Quick reference guide – Visa holders

Find out how you can enter VEVO as a visa holder.
See:
Visa Entitlement Verification Online Quick Reference Guide (709KB PDF file)
Visa Entitlement Verification Online Quick Reference Guide (162KB Word file)

Password resets

Visa holders and registered Australian organisations have different requirements with password resets. The following table details the requirements.

VEVO account user:	Password reset options:
Visa holder	Can be changed at any time See: Change VEVO password as a Visa holder Note: You should change your password if you are concerned that someone knows it.
Registered Australian Organisation	Once you logon to VEVO, you can change your password or update your contact details by selecting the links that are located in the top right corner. See: Enter VEVO as an Organisation account holder

Forgotten logon ID or password?

If you have forgotten your logon ID or password or your account is locked please call the department or complete the online enquiry form.
See:
National Telephone Numbers
Visa Entitlement Verification Online
Note: Visa holders are to call the General Enquiries line. Registered Australian organisations are to call the Employers' Immigration Hotline.

Important password information

Information is available for visa holders who created a password when completing an online application.
See: eVisa FAQ

Registered Australian organisations will need to:

• reset passwords every 90 days
• contact the department to request a reset of passwords where you have:
  • not used your account for 180 or more consecutive days
  • forgotten your password
  • locked your account.
    See: National Telephone Numbers > Employers Immigration Hotline

Important: When contacting the department you must be the original account holder in order to reset your VEVO password. You will be asked a series of identity verification questions before your password is reset, including the secret question you created when registering the account.

Searching VEVO

Visa holders and registered Australian organisations can search VEVO. Depending on whether you are a visa holder or an Australian organisation will determine your search requirements. The following table details the difference between the two account users.

Visa holders
Are able to check your current visa details, logon using either your:

• Transaction Reference Number (TRN)
• Visa Grant Number
• Visa Evidence Number
• Password

You will also need to provide your:

• date of birth
• passport/ImmiCard number
• passport/ImmiCard country of issue

Registered Australian organisations
Organisations undertaking a search in VEVO will need to request to see the visa holders' foreign passport or their ImmiCard.
Note: You should check the personal details page of the visa holders' passport to verify the persons' identity.

You will then need to obtain their permission to check their visa details. Using the person's passport/ImmiCard, enter the following:

• name (surname and given)
• date of birth
• passport/ImmiCard number
• passport/ImmiCard country of issue.

Search results

VEVO provides details of the current visa only; it will not provide information on previous visas held.

Visa holders will be able to view the following details regarding your current visa:
Note: Only the primary visa applicant can use the TRN and will see the full visa details, family members included in the visa application will be provided information applicable to their visa.

• visa class and subclass
• visa description (temporary or permanent)
• visa holder role type (primary or secondary applicant)
• visa grant and expiry dates
• visa grant number
  Note: The grant number is removed when you create the PDF version of your results.
• must enter Australia before date
• entries allowed
• period of stay
• current location (inside or outside Australia)
• all conditions applicable to your visa in plain English.

Migration agents will be able to see the same details as their client when viewing visa entitlements as part of their authorised services. Registered Australian organisations receive a restricted version of the VEVO service, depending on the category they registered.

Result options – saving, printing or emailing

Visa holders can save or print your visa entitlement details for your own records, or you can email them to employers, migration agents and other organisations as proof of your entitlements.

To save, print and/or email visa entitlement details, you need access to Adobe Acrobat Reader.
See: Using PDF Files

Further information on saving, printing or emailing visa entitlements is available in the Visa Entitlement Verification Online Quick Reference Guide.
See:
Visa Entitlement Verification Online Save/Print/Email Quick Reference Guide (547KB PDF file)
Visa Entitlement Verification Online Save/Print/Email Quick Reference Guide ( 86KB Word file)

Important information to note

Registered Australian organisations need to be aware of the follow important items:

• VEVO does not verify a visa holders' identity or confirm if the documentation presented is genuine.
• VEVO will not display the name of the visa holder as recorded in our systems. Organisations are encouraged to enter the name as it appears in the passport on the Visual Inspection Zone (bio-data) page.
  See: Passport Format
• Visa holders do not require a visa label or stamp in their passport.
  See: About Your Visa
• Only holders of non-Australian passports can be checked in VEVO
  Note: VEVO will not allow details of Australian passports to be entered. Holders of an ImmiCard are the only document that can be entered against Australia.
• Some searches may produce an error message.
  See: Help and Browser Requirements > Error messages

Processing times

Registration processing times
The current processing time for registrations is two working days. If you have not received a response after two working days, please contact the department using the email address provided in your registration confirmation email.

Online referral form
Online referral forms currently take approximately two working days to process a response.

Faxback requests
Processing times for faxback requests is five working days.