Resident Return Visas
System Outages and Maintenance
eVisa attachments
- We are experiencing problems with the online attachment facility
Clients experiencing 'Internal file store' errors
- Clients have reported an 'Internal file store' error message when attaching documents
Scheduled maintenance
- Wednesdays from 6.00 am to 8.00 am AEST (GMT + 10)
We apologise for any inconvenience this may cause.
For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance
On this page
About online applications
Online applications can be made using a computer with an internet connection.
To apply online, your browser must support 128 bit encryption. You can check your browser if you experience problems connecting to these services.
See: Online Services - Browser Requirements
Start an application
For Australian permanent residents, in Australia
Australian Citizenship applications
For Australian permanent residents to check their eligibility and apply for Australian citizenship
Complete an application
- Continue a saved application
Note: You will need to use your Saved Application ID and password
Check the progress of an application
- Check the progress of your application
Note: You will need to use your Transaction Reference Number
Help
Please read all available information before starting the application. If you are experiencing difficulty with the application, most fields have help that can be accessed by clicking on the the 
symbol.
If this help does not meet your needs please contact the department.
See: Online application enquiry form