Citizenship Applications – Other situations
System Outages and Maintenance
eVisa attachments
- We are experiencing problems with the online attachment facility
Clients experiencing 'Internal file store' errors
- Clients have reported an 'Internal file store' error message when attaching documents
Scheduled maintenance
- Wednesdays from 6.00 am to 8.00 am AEST (GMT + 10)
We apologise for any inconvenience this may cause.
For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance
On this page
About online applications
To apply online, your browser must support 128 bit encryption. You can check your browser if
you experience problems connecting to these services.
See: Online Services - Browser Requirements
Note: Background information about Australian citizenship and information about other ways of applying is available on the Australian citizenship website. Please make sure you have read all available information before commencing application.
Do not apply online if:
- you are entitled to a concession or exemption from the fee
- you do not meet the eligibility requirements.
If your application is refused on any requirement, you will not receive a refund.
See: Australian Citizenship
If you are inside Australia you may also call the Citizenship Information Line.
Telephone: 131 880
Applications
To begin an online application for citizenship by conferral
See: Application for Australian Citizenship by conferral – Other situations
Application services
-
Continue a saved application
Note: You will need to use your Saved Application ID and password -
Check the progress of your application
Note: You will need to use your Transaction Reference Number -
Use the residence calculator
If you want to work out whether you fulfil the residence requirements for Australian citizenship. This calculator accepts future dates.
Help
If you are applying online for an Australian citizenship and are experiencing technical problems, then you can contact the department by email.
See: Online application enquiry form
Important: This email address is not able to provide citizenship or visa information or advice; it is only for technical assistance.
For general inquiries about citizenship, refer to the Australian citizenship website, or contact the Citizenship Information Line during business hours.
See: Australian Citizenship
Telephone: 131 880