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Visas, Immigration & Refugees

Citizenship Applications – Other situations

   

System Outages and Maintenance

Page navigation error

Some clients are currently experiencing a page navigation error when completing the first page of their eVisa application. In some instances this may be due to clients using Internet Explorer version 8.

We recommend using Internet Explorer version 6 or below. Additional information on supported browsers is available.
See: Online Services-Browser Requirements

Scheduled maintenance

  • Wednesdays from 6.00 am to 8.00 am AEST (GMT + 10). The eLodgement systems may be unavailable during these times.

We apologise for any inconvenience this may cause.

For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance

 
   

About online applications

To apply online, your browser must support 128 bit encryption. You can check your browser if you experience problems connecting to these services.
See: Online Services – Browser Requirements

Note: Background information about Australian citizenship and information about other ways of applying is available on the Australian citizenship website. Please make sure you have read all available information before commencing application.

Do not apply online if:

  • you are entitled to a concession or exemption from the fee
  • you do not meet the eligibility requirements.

If your application is refused on any requirement, you will not receive a refund.
See: Australian Citizenship

If you are inside Australia you may also call the Citizenship Information Line.
Telephone: 131 880

Applications

To begin an online application for citizenship by conferral
See: Application for Australian Citizenship by conferral – Other situations

Application services

Help

If you are applying online for an Australian citizenship and are experiencing technical problems, then you can contact the department by email.
See: Online application enquiry form

Important: This email address is not able to provide citizenship or visa information or advice; it is only for technical assistance.

For general inquiries about citizenship, refer to the Australian citizenship website, or contact the Citizenship Information Line during business hours.
See: Australian Citizenship
Telephone: 131 880