Citizenship Applications – General eligibility
System Outages and Maintenance
System outages
- Saturday 29 November 2008 from 7.00 am to 8.30 am AEDT (GMT + 11)
Clients experiencing 'Internal file store' errors
- A number of clients have reported an 'Internal file store' error message when attaching documents to their application
Scheduled maintenance
- Wednesdays from 6.00 am to 8.00 am AEDT (GMT + 11). The eLodgement systems may be unavailable during these times
We apologise for any inconvenience this may cause.
For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance
Citizenship test
If you apply for citizenship under the general eligibility criteria, you must have passed the citizenship test before you lodge your application. If you have not passed the citizenship test before you lodge your application, your application is likely to be refused and you may not be entitled to any refund of your application fee.
More information about the citizenship test is available on this website. To book a citizenship test please telephone the department.
See: Citizenship test
Telephone: 131 880
About online applications
To apply online, your browser must support 128 bit encryption. You can check your browser if
you experience problems connecting to these services.
See: Online Services - Browser Requirements
Note: Background information about Australian citizenship and information about other ways of applying is available on the Australian citizenship website. Please make sure you have read all available information before commencing application.
Do not apply online if:
- you are entitled to a concession or exemption from the fee
- you do not meet the eligibility requirements.
If your application is refused on any requirement, you will not receive a refund.
See: Australian Citizenship
If you are inside Australia you may also call the Citizenship Information Line.
Telephone: 131 880
Applications
You must have passed a citizenship test before applying.
Important
We are currently unable to process online applications that include children. Parents wanting to include children in their application should complete the paper application form for conferral.
See: Citizenship forms
To begin an online application for citizenship by conferral:
See: Application for conferral of Australian Citizenship – general
Application services
-
Continue a saved application
Note: You will need to use your Saved Application ID and password -
Check the progress of your application
Note: You will need to use your Transaction Reference Number -
Use the residence calculator
If you want to work out whether you fulfil the residence requirements for Australian citizenship. This calculator accepts future dates.
Help
If you are applying online for an Australian citizenship and are experiencing technical problems, then you can contact the department by email.
See: Online application enquiry form
Important: This email address is not able to provide citizenship or visa information or advice; it is only for technical assistance.
For general inquiries about citizenship, refer to the Australian citizenship website, or contact the Citizenship Information Line during business hours.
See: Australian Citizenship
Telephone: 131 880