Working Holiday and Work and Holiday Visas
General visa enquiries
Before you contact the department with general enquiries about the Working Holiday (subclass 417) or Work and Holiday (subclass 462) visa, you should read the website content and relevant fact sheets.
See: Working Holiday Makers Overview
If the website information does not answer your enquiry, please contact the department.
If you are outside Australia
Contact your nearest departmental office
See: Immigration Offices outside Australia
If you are in Australia
Telephone:
131 881
Hours of operation:
Mon – Fri 0900-1600 (recorded information available outside these hours)
Visa application query
To contact the department about your visa application (including checking
progress, notifying a change or passport details, or other enquiry).
See:
Working Holiday (subclass 417) visa applications
The following table outlines information about contact details for Working Holiday visa applications.
| Visa Type | Lodgement Method | Contact Details |
|---|---|---|
| First Working Holiday visa | By mail/person | See: Immigration Offices outside Australia |
| Online | Log on and use your TRN to check the progress of your online application. |
|
| Second Working Holiday visa | By mail | Email: Processing Centre enquiry form |
| Online Only | Log on and use your TRN to check the progress of your online application. See: Check the progress of your online application Email: Processing Centre enquiry form |
Work and Holiday (subclass 462) visa applications
The following table outlines information about contact details for Work and Holiday visa applications.
| Visa Type / Where Lodged | Lodgement Method | Contact |
|---|---|---|
| Work and Holiday visa application lodged outside Australia | Paper | See: Immigration Offices outside Australia |
| Online Note: USA applications only |
Email: eVisa.WANDH.Helpdesk@immi.gov.au | |
| Second or third Work and Holiday visa application lodged in Australia (Iranian applicants only) | Paper | See: ACT&RO Client Services |