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Professionals and Other Skilled Migrants Visas

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Enquiries for General Skilled Migration

General visa enquiries

Before you contact the department with general enquiries about General Skilled Migration (GSM) visas, you should read the website content and relevant fact sheets.
See: Professionals and Other Skilled Migrants

If you have not lodged a GSM visa application, and would like more information, use the GSM Pre-Lodgement Enquiry Form (preferred) or contact a GSM Processing Centre.
See:
General Skilled Migration Pre-Lodgment Enquiry Form
General Skilled Migration Processing Centres

Post-lodgement enquiries

If you have lodged a GSM visa application, but it has not been allocated to a case officer (in order of preferred contact):

Important: If you have been allocated a case officer, please correspond directly by email with them, where possible.

Progress of application

Online applications

Check the progress of your application online using your allocated Transaction Reference Number (TRN). If you do not know your TRN you can send a request for this information to be supplied to you.
Note: You must have an email contact address to use this facility.
See: Check the progress of your application

Paper applications

You are encouraged to check the allocation dates and processing time service standards before making contact with the department.
See:
Allocation Dates for General Skilled Migration Applications
Skilled Migration Visa Processing Times

Important: If you have been allocated a case officer, please correspond directly by email with them, where possible.

Sending in documents

Online applications

Applications lodged online can have documents attached online through the eVisa system.
Note: If you cannot remember or do not have a copy of the password that you supplied when this application was created, you will not be able to retrieve your online application to attach documents. You will need to provide any additional attachments to the office processing your application.
See: Attaching Documents to a General Skilled Migration Visa Application

Paper applications

When you have received your client file number you can scan and email additional documents to the GSM Documents mailbox.
Email: gsm.documents@immi.gov.au

Information on appropriate file formats and tips on file naming and reducing file sizes for online applications can also be used when emailing additional documents for paper applications.
See: Attaching Documents to a General Skilled Migration Visa Application