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National Telephone Numbers

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If you have any information or require information about the rescue off Cocos Islands, please telephone 131 881 and select option 1.
Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact your nearest Overseas Office.
See: Immigration Offices outside Australia

General enquiries: 131 881

Note: This number is only available if you are calling from inside Australia.
If you are outside Australia and wish to make an enquiry please contact your nearest Overseas Office.
See: Immigration Offices outside Australia
 
Use this general enquiries number to:
  • obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications)
  • make appointments for lodging visa applications
  • contact departmental officers
Hours of operation
Monday to Friday 9 am to 4 pm (recorded information available outside these hours)

General Skilled Migration enquiries: 1300 364 613

Use this number to:
  • obtain information on General Skilled Migration and how to lodge a General Skilled Migration visa application
  • if you have lodged an application for a General Skilled Migration visa, and
    • your application is outside standard processing times
      or
    • you wish to clarify a request from the Adelaide Skilled Processing Centre
  • If you have lodged a General Skilled Migration visa, and have been allocated a case officer, you should, where possible, correspond directly via email with your case officer
Hours of operation
Monday to Friday 9 am to 4 pm (Central Australian Time)

Australian citizenship: 131 880

Use this number to:
  • request application forms for Australian citizenship
  • obtain information about application fees, citizenship ceremonies and dual citizenship
  • obtain information on Australian citizenship affirmation ceremonies
Hours of operation
Monday to Friday 8.30am to 4.30pm

Note: For Australian passport enquiries, please call the Australian Passport Office on 131 232.

Translating and Interpreting Service: 131 450

Use this number to:
inquire about interpreting services
Hours of operation
24 hours a day / 7 days a week

Employers' Immigration Hotline: 1800 040 070

Use this number to:
check, as an employer, the work rights of potential employees
Hours of operation
Monday to Friday 8.30 am to 4.30 pm
Fax Number
1800 505 550

Registered Australian organisations can check a person's immigration status.
See: Visa Entitlement Verification Online (VEVO) for Organisations

eVisa holders can check their immigration status.
See: Visa Entitlement Verification Online (VEVO) for eVisa Holders

Employers can also check the work rights of employees by obtaining the employee's authorisation on the Authority to Obtain Details of Work Rights Status form and faxing the form to the department.
See: Authority to Obtain Details of Work Rights Status (29KB PDF file)

Compliments, Complaints or Suggestions: 133 177

Note: this number is toll free within Australia

The Global Feedback Unit

Use this number to:

provide feedback about any aspect of the services provided or funded by the department (not for the review of decisions)

Hours of operation
Monday to Friday 9 am to 4 pm

Alternatively, you can use the department’s feedback form.
See: Feedback - About our Service

Immigration Dob-in Line: 1800 009 623

Use this number to:
advise the department about a person working or living illegally in Australia
Hours of operation
Monday to Friday 8.30 am to 4.30 pm (voicemail facility available out of these hours)
Fax Number
1800 009 849
Alternatively, you can fax information to the department.
See: Immigration Dob-In Line

Other useful contacts

The department also promotes other useful numbers for clients, including the National Relay Service (NRS) - for callers who have a hearing, speech or communication impairment.
See: Other Useful Contacts

Note:
Calls from most fixed line telephones to 13 and 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers.

Calls to 1800 numbers from most fixed line telephones are free.

Calls from public and mobile telephones may be timed and charged at a higher rate. Calls to 13, 1300 and 1800 numbers may not be available from VOIP services, please contact your service provider for more information. Alternatively, try using a fixed line telephone.