National Telephone Numbers

Note: Unless specified otherwise the hours of operation against each of the below telephone numbers are specific to the state or territory you are calling from.
Example: If you are calling from Perth hours of operation are set to Perth times.

General enquiries

Telephone: 131 881

Note: This number is only available if you are phoning from in Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas.
See: Immigration Offices outside Australia

Phone this general enquiries number to:

• obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications)
• make appointments for lodging visa applications
• change your contact details
• contact departmental officers
• ask questions about using VEVO and have your password recorded or reset.

Hours of operation

8.30 am to 4.30 pm Monday to Friday (recorded information available outside these hours)

General Skilled Migration enquiries

Telephone: 1300 364 613

Phone this number to obtain information on General Skilled Migration and how to lodge a General Skilled Migration visa application.

Phone this number if you have lodged an application for a General Skilled Migration visa, and:

• your application is outside standard processing times
  or
• you wish to clarify a request from the General Skilled Processing Centres.

If you have lodged a General Skilled Migration visa, and have been allocated a case officer, you should, where possible, correspond directly by email with your case officer.

Hours of operation

9 am to 4 pm Monday to Friday (Central Australian Time)

Australian Citizenship

Telephone: 131 880

Phone this number to:

• request application forms for Australian citizenship
• obtain information about:
  • application fees and processes
  • citizenship ceremonies
  • Australian citizenship affirmation ceremonies
  • dual citizenship.

Hours of operation

8.30 am to 4.30 pm Monday to Friday

Note: For Australian passport enquiries please call the Australian Passport Office.
Telephone: 131 232

TIS National – the Translating and Interpreting Service

Telephone: 131 450

Phone this number to access interpreting services.

Hours of operation

24 hours a day, 7 days a week
See: Translating and Interpreting Service (TIS) National

Employers' Immigration Hotline

Telephone: 1800 040 070

Phone this number to:

• check the meaning of work and study condition codes. The department will not give specific information as it relates to a client. We will only be able to provide assistance in understanding work or study condition codes as they relate to employing or enrolling a visa holder
• understand your obligations under the Employer Sanctions Legislation
• discuss your VEVO registration requirements
• reset your VEVO password.

Hours of operation

8.30 am to 4.30 pm Monday to Friday

Visa holders and registered Australian organisations can check a person's visa status, entitlements and conditions.
See: Visa Entitlement Verification Online (VEVO)

Compliments, Complaints or Suggestions (the Global Feedback Unit)

Telephone: 133 177

Note: This number is only available if you are calling from inside Australia

Phone this number to provide feedback about any aspect of the services provided or funded by the department (not for the review of decisions)

Hours of operation

8.30 am to 4.30 pm Monday to Friday

Alternatively, you can use the department's feedback form.
See: Feedback - About our Service

Immigration Dob-in Service

Telephone: 1800 009 623

Phone this number to advise the department about a person working or living illegally in Australia or committing fraud against the department either in a visa or citizenship application or in any other way.

Hours of operation

8.30 am to 4.30 pm Monday to Friday (voicemail facility available out of these hours)

Alternatively, you can report your allegation by completing an online form or by faxing or posting information to the department.
See: Immigration Dob-in Service

Other useful contacts

The department also promotes other useful numbers for clients, including the National Relay Service (NRS) for callers who have a hearing, speech or communication impairment.
See: Other Useful Contacts

Note:
Phone calls:

• from most fixed line telephones to 13 and 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers
• to 1800 numbers from most fixed line telephones are free
• calls from public and mobile telephones may be timed and charged at a higher rate. Calls to 13, 1300 and 1800 numbers may not be available from VOIP services, please contact your service provider for more information. Alternatively, try using a fixed line telephone.

Public holidays

Our offices are closed on Public Holidays. Some public holidays are national, and all offices in Australia are closed on these days. Our offices outside Australia may close on Australian public holidays. States and territories also declare public holidays, and regional offices and call centres based in these states and territories are closed on these days. Below is a list of all national, state and territory public holidays.
See: Public Holidays