South Africa

Contacts

The department has a Service Delivery Partner (SDP) arrangement with VFS Global (VFS) to provide Australian visa lodgement services in South Africa, Nigeria and Zimbabwe through Australian Visa Application Centres (AVACs).
See: Visa Information and Lodgement

Street Address

292 Orient Street (Corner Schoeman)
Arcadia
Pretoria, 0083
South Africa

Note: Due to the unreliability of the South African mail service, applications and personal documents should be sent to the postal address and not the street address.

Postal Address

Private Bag X150
Pretoria 0001
South Africa

Telephone

27 0 839 133 636 (AVAC South Africa)
Note: Value Added Services (VAS) Charges apply
234 098 701 519 (AVAC – Nigeria)
263 772 252 268 (AVAC – Zimbabwe)
27 12 424 6272 (Australian Visa Office – Appointments)
27 12 423 6000 (Australian Visa Office – General enquiries)

Fax

27 12 342 4222 (Australian Visa Office)

Email Contact

info.diacsa@vfshelpline.com (AVAC – South Africa)
info.ausnq@vfshelpline.com (AVAC – Nigeria)
info.auszm@vfshelpline.com (AVAC – Zimbabwe)
ash@dfat.gov.au (Africa Student Hub – Student visa enquiries)
immigration.pretoria@dfat.gov.au (Australian Visa Office – post-lodgement enquiries only)

Website

www.vfs-au.co.za (AVAC – South Africa)
www.vfsglobal.com/australia/nigeria (AVAC – Nigeria)
www.vfsglobal.com/australia/zimbabwe/ (AVAC – Zimbabwe)
www.southafrica.embassy.gov.au/pret/home.html (Australian Visa Office)

Client Counter Hours

Application lodgement and enquiries
8 am to 12.30 pm and 1.30 pm to 3 pm Monday to Friday (AVAC – South Africa)
8 am to 3 pm Monday to Friday (AVAC – Nigeria and Zimbabwe)

Passport collection
1.30 pm to 4 pm Monday to Friday (AVAC – South Africa)
10 am to 12 noon Monday to Friday (AVAC – Zimbabwe)

By appointment only (Australian Visa Office)
Note: Arranged through the South African AVACs, or directly by the Australian High Commission.

Client Telephone Hours

8 am to 12.30 pm and 1.30 pm to 4 pm Monday to Friday (AVAC – South Africa)
8 am to 3 pm Monday to Friday (AVAC – Nigeria)
8.30 am to 11.30 am Monday to Friday (Australian Visa Office)

Public Holidays

Our office will be closed on public holidays. Dates of closure are available.
See: About the Australian High Commission South Africa > Public holidays