Contacts

The Australian Visa Office in the Philippines has a Service Delivery Partner (SDP) arrangement. For all visa enquiries:
See: Visa Information and Lodgement

Street Address

Level 23 - Tower 2
RCBC Plaza
6819 Ayala Avenue
Makati City, 1200
Metro Manila
Philippines

Postal Address

PO Box 1071
Makati City, 1200
Metro Manila
Philippines

For information on mailing or couriering applications
See: Visa Information and Lodgement

Telephone

General enquiries (SDP - VIA Centre)

63 2 845 9200

Calls to this number are toll-free from within metro Manila. All other calls will attract standard NDD or IDD rates.

Lodgement of Applications (SDP - VIA Centre)

1909 3622779 (PLDT/Digitel)
1900 3622779 (Globelines)
1903 3622779 (BayanTel)

These numbers are only available to telephones within the Philippines with NDD access, or by calling 109 on a PLDT phone for operator assisted connection. Calls will be billed at PhP 32 per minute plus VAT.

Recorded information

63 2 757 8340 (DIAC)

Recorded information is available 24 hours a day. Clients with ongoing applications will have an extension number for their case officer and can contact their case officer between 1400 - 1600 hours, Tuesday to Thursday.

Fax

63 2 757 8269 (DIAC Visa Office)

Email Contact

aus_inquiry@via.ph (SDP - VIA Centre)
immigration.manila@dfat.gov.au (DIAC Visa Office)

Website

www.philippines.embassy.gov.au

Client Counter Hours

0830-1500 Mon-Fri (SDP - VIA Centre) for lodging applications
0830–1700 Mon-Fri (SDP - VIA Centre) for general information
0830-12 noon Sat (SDP – VIA Centre) for lodging applications and general information
0900–1200 Tue-Thu (Visa Office) for scheduled appointments only

Access to the Australian Embassy Visa Office is by appointment only - clients need to call the SDP Call Centre to schedule an appointment.

Client Telephone Hours

0600–2000 Mon-Fri (SDP – Call Centre)
0800–1800 Saturday (SDP – Call Centre)
1400-1600 Mon-Thu (DIAC Visa Office)

Clients with ongoing applications will have an extension number for their case officer and can contact their case officer directly during these hours.