Philippines

Contacts

The Australian Visa Office in the Philippines has a Service Delivery Partner (SDP) arrangement. For all visa enquiries:
See: Visa Information and Lodgement

Street Address

Level 23 - Tower 2
RCBC Plaza
6819 Ayala Avenue
Makati City, 1200
Metro Manila
Philippines

Postal Address

PO Box 1071
Makati City, 1200
Metro Manila
Philippines

For information on mailing or couriering applications
See: Visa Information and Lodgement

Telephone

General enquiries (SDP - VIA Centre)

63 2 845 9200

Calls to this number are toll-free from within metro Manila. All other calls will attract standard NDD or IDD rates.

Lodgement of Applications (SDP - VIA Centre)

1909 3622779 (PLDT/Digitel)
1900 3622779 (Globelines)
1903 3622779 (BayanTel)

These numbers are only available to telephones within the Philippines with NDD access, or by calling 109 on a PLDT phone for operator assisted connection. Calls will be billed at PhP 32 per minute plus VAT.

Recorded information

63 2 757 8340 (DIAC)

Recorded information is available 24 hours a day. Clients with ongoing applications will have an extension number for their case officer and can contact their case officer between 2 pm and 4 pm Tuesday to Thursday.

Fax

63 2 757 8269 (DIAC Visa Office)

Email Contact

aus_inquiry@via.ph (SDP - VIA Centre)
immigration.manila@dfat.gov.au (DIAC Visa Office)

Website

www.philippines.embassy.gov.au

Client Counter Hours

8.30 am to 3 pm Monday to Friday (SDP - VIA Centre) for lodging applications
8.30 am to 5 pm Monday to Friday (SDP - VIA Centre) for general information
8.30 am to 12 noon Saturday (SDP – VIA Centre) for lodging applications and general information
9 am to 12 noon Tuesday to Thursday (Visa Office) for scheduled appointments only

Access to the Australian Embassy Visa Office is by appointment only - clients need to call the SDP Call Centre to schedule an appointment.

Client Telephone Hours

6 am to 10 pm Monday to Friday (SDP – Call Centre)
8 am to 6 pm Saturday (SDP – Call Centre)
2 pm to 4 pm Monday to Thursday (DIAC Visa Office)

Clients with ongoing applications will have an extension number for their case officer and can contact their case officer directly during these hours.

Public Holidays

Our office will be closed on public holidays. Dates of closure are available.
See: About the Australian Embassy in The Philippines > Public holidays