Kenya

Contacts

The department has a Service Delivery Partner (SDP) arrangement with VFS Global (VFS) to provide Australian visa lodgement services in Kenya, Ethiopia and Ghana through Australian Visa Application Centres (AVACs).
See: Visa Information and Lodgement

Street Address

Riverside Drive
(400 metres off Chiromo Road)
Nairobi
Kenya

Postal Address

PO Box 39765
Nairobi
Kenya

Telephone

254 20 2712 106 (AVAC – Kenya)
251 011 6622898 (AVAC – Ethiopia)
233 30 2787 667 (AVAC – Ghana)
254 20 4277 160 (Australian High Commission)

Fax

254 20 4277 189 (Australian High Commission)

Email Contact

info.auke@vfshelpline.com (AVAC – Kenya)
info.auet@vfshelpline.com (AVAC – Ethiopia)
info.augh@vfshelpline.com (AVAC – Ghana)
immigration.nairobi@dfat.gov.au (Australian High Commission)

Website

www.vfsglobal.com/australia/kenya (AVAC – Kenya, Ethiopia and Ghana)
www.kenya.embassy.gov.au (Australian High Commission)

Client Counter Hours

Application lodgement and enquiries
8 am to 3 pm Monday to Friday (AVAC – Kenya)
8 am to 3 pm Monday to Friday (AVAC – Ethiopia)
7.30 am to 3 pm Monday to Friday (AVAC – Ghana)

Passport collection
2 pm to 4 pm Monday to Friday (AVAC – Kenya)
8.30 am to 10.30 am Monday to Friday (AVAC – Ethiopia)
1.30 pm to 4 pm Monday to Friday (AVAC – Ghana)
By appointment only (Australian High Commission)
Note: Arranged through VFS or directly by the Australian High Commission by email or calling the visa office in the High Commission.

Client Telephone Hours

8 am to 3 pm Monday to Friday (AVAC – Kenya)
8 am to 3 pm Monday to Friday (AVAC – Ethiopia)
8 am to 4 pm Monday to Friday (AVAC – Ghana)
9 am to 11 am Monday to Friday (Australian High Commission)

Public Holidays

Our office will be closed on public holidays. Dates of closure are available.
See: About the Australian High Commission in Kenya > Public holidays