Feedback – About our Service

Providing information about visa breaches, fraud or overstay

If you are seeking to provide information to the department regarding suspected offences against Australian immigration or citizenship law or suspected fraud, please contact the Immigration Dob-in Service.
See: Immigration Dob-in Service

We welcome your compliments, complaints and suggestions. Your feedback will help us improve the quality of our information, products and services.

The purpose of this form is to collect feedback from clients about their interaction with the department including fraud and activities of unregistered migration agents. You will find a space at the bottom of this form that allows you to tell us in detail about your feedback.

Please note: You must complete all REQUIRED fields.

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consideration or recently decided? (REQUIRED)

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Contact Details

In Australia you can telephone our Client Service Feedback Line.
Telephone: 133 177

You can post written feedback or complaints to:

Global Feedback Unit
GPO Box 241
Melbourne Vic 3001

Note: Please press the submit button once, your email may take up to 10 seconds to process.