Immigration Dob-in Service
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The department encourages the community to provide information about:
- a person you think:
- has overstayed their visa (such as no longer having a valid visa)
- is working illegally
Example: A tourist visa holder who is working
- has breached their visa conditions
Example: A student visa holder who is working more hours than their visa permits
- deliberately lied on their visa application
- provided false documents to the department
- arrived in Australia without a valid visa
- on a student visa but is not studying
- in a fake marriage or relationship to obtain a visa
- a non-Australian citizen who has been convicted of a serious crime
- providing immigration advice but is not a registered migration agent
- a registered migration agent who has committed fraud against the department
- an education agent who has committed fraud against the department
- helping people to remain or work in Australia unlawfully
- fraudulently obtaining any benefit or allowance from the department
- a business, employer or organisation you think is:
- exploiting its employees
- breaching its sponsorship obligations
- allowing people to work illegally
- an education provider that has committed fraud against the department
- a person or organisation you think is:
- involved in sexual servitude or deceptive recruiting
- involved in identity fraud
- a security risk to Australia
Example: Involved in terrorist activities or associated with a terrorist organisation
- employing or organising employment for people who have no right to live or work in Australia
- facilitating immigration fraud or gaining a financial benefit from it
- involved in organised fraud, people smuggling or people trafficking
- a person committing any other type of fraud against the department such as falsely claiming money
- an employee of or another person working for the department who is committing fraud of any type.
The department collects and records all information relating to immigration and citizenship offences and fraud provided to us. Usually the department requires a certain amount of information before starting an investigation.
The following table details information to be provided with your report.
Note: You are not required to respond to questions or provide information you do not know the answers to.
|Who allegation relates to:||Information to be provided:|
|Business, employer or organisation||The business, employer or organisation's:
The department may only collect information relevant for the investigation of matters relating to Australian immigration and citizenship law and fraud against the department. Examples include information relating to immigration or other fraud, or a person living or working illegally in Australia. We are happy to assist you in redirecting your call should the information you provide be relevant to another government agency.
The department takes seriously our obligation to protect your privacy. The department will take all measures to protect your identifying information, however, the information you provide may be disclosed to other government agencies and legal authorities, including courts, in accordance with the Privacy Act.
See: Freedom of Information and Privacy
For more detailed information about how the department handles personal information you should read information form 993i Safeguarding your personal information, which is available from the department's website.
See: Safeguarding your personal information ( 74KB PDF file)
Information provided by the community is sometimes too general for us to investigate. However, it can still help to identify immigration fraud trends, high-risk industries and issues that should be monitored.
When handling allegations about immigration offences the department treats clients fairly and with respect. Our approach is outlined in our Client Service Charter. The department checks the accuracy of allegations by seeking independent information.
See: Client Service Charter
Please read the department’s general privacy statement and security of information before providing information to the department.
Yes, you can remain anonymous. However, if you decide to provide your name and contact details we will treat this in the strictest confidence. It can greatly assist an investigation if we can contact you at a later time to request further information.
For privacy reasons, no information can be provided to you on the progress or outcome of our investigations.
There are several ways you can make a report to the Dob-in Service, including telephone, face-to-face, fax, online report and post.
|Contact method:||Contact details:|
|Telephone||Telephone: 1800 009 623 – toll free
Note: If English is not your preferred language, we will arrange for an interpreter to help you.
|Online report||Please refer to section titled ‘What information should you provide to us?’ then complete an online report.
What information should you provide to us?
Immigration Dob-in Service Online Report
|Fax||1800 009 849 – toll free|
|Post||Please mark all written correspondence ‘in confidence’ and post to:
Information Collection Unit
Department of Immigration and Citizenship
GPO Box 241
Melbourne VIC 3001
|In person||Locations of departmental offices in Australia and overseas are available.
See: Departmental offices
Note: You may need to make an appointment to attend an office.
Note: If you are providing follow up information please include the:
- the name of the person or organisation you are reporting
- the date the original report was was made
- how the report was originally made.
Example: Fax, online report.