Melbourne CBD Office

Please phone the department before coming into any office so that you know what documentation to bring with you.
See: National Telephone Numbers

You may find that you do not need to visit an office in person or that you will need to make an appointment.

Street address

Casselden Place
2 Lonsdale Street
Melbourne Vic 3000
Note: Client Service access is from Spring Street

Postal address

GPO Box 241
Melbourne Vic 3001

Courier access (this is for couriers only)

Department of Immigration and Citizenship
c/- Converga Technology Centre
170 Clarendon Street
South Melbourne Vic 3205

Client counter hours

9 am to 4 pm Monday to Friday
Visa evidencing is available during normal counter hours.
Note: In most cases the Australian Government does not require you to have a visa label placed in your passport. Your visa and any conditions associated to it – including when your visa expires – have been linked to your passport details.

You can access your visa information online through the Visa Entitlement Verification Online (VEVO) system.
See: Visa Entitlement Verification Online (VEVO) for Visa Holders

General fax

03 9235 3300

Public holidays

Public holidays in Australia are designated on a state and territory basis with the exception of national public holidays such as Australia Day, ANZAC Day, Christmas Day and New Years Day. Details of Australia's public holidays are available on the Australian Government website.
See: Public Holidays