Humanitarian Entrants Management System
System Outage, Maintenance and Technical Issues
For detailed information about systems outage, planned maintenance or current technical issues including known system errors.
See: System Outage, Maintenance and Technical Issues
The Humanitarian Entrants Management System (HEMS) is an online system to assist contracted IHSS service providers settle refugee and humantiarian entrants in Australia.
Access to HEMS
Access to HEMS is restricted to authorised users. Users must have a valid Logon ID and password to access HEMS.
See: HEMS Access
Application forms to access HEMS
You can download and complete an application form to access HEMS if you are a contracted IHSS service provider.
See: HEMS Application Access Request IHSS Providers (35KB PDF file)
If you are an employee of the department or a Locally Engaged Employee (LEE).
See: HEMS Application Access Request for DIAC, LEE & POST Users (30KB PDF file)
HEMS help desk support
If you require assistance with using HEMS or require a password to be reset, please contact the HEMS help desk.
Telephone: 1800 67 0123
The HEMS help desk will be staffed Monday to Friday 9 am to 5 pm AEST. If you have a query outside these business hours, you can contact the HEMS help desk and leave a message. Your telephone call will be returned as soon as possible on the next working day.
Note: The help desk is located in Canberra and is closed on public and local holidays.