Humanitarian Entrants Management System
Planned System Maintenance and Technical Issues
For detailed information about planned system maintenance or current technical issues including known system errors.
See: Planned System Maintenance and Technical Issues
The Humanitarian Entrants Management System (HEMS) is an online system that helps contracted Humanitarian Settlement Services (HSS) providers settle refugee and humanitarian entrants in Australia.
Access to HEMS
Access to HEMS is restricted to authorised users. Users must have a valid Logon ID and password to access HEMS.
See: HEMS Access
Application forms to access HEMS
You can download and complete an application form to access HEMS if you are a Humanitarian Settlement Services provider.
See: HEMS Application Access Request HSS Providers ( 41KB PDF file)
If you are an employee of the department or a Locally Engaged Employee (LEE).
See: HEMS Application Access Request for DIAC, LEE and POST Users ( 35KB PDF file)
HEMS help desk support
If you require assistance with using HEMS or need a password to be reset, please contact the HEMS help desk.
Telephone:1800 670 123
The HEMS help desk can be contacted between Monday to Friday 9 am to 5 pm AEST. If you have a query outside these business hours, you can contact the HEMS help desk and leave a message. Your telephone call will be returned as soon as possible on the next working day.
Note: The help desk is located in Canberra and is closed on public and local holidays.