Electronic health processing

eMedical, our electronic health processing system, is used to process Australian immigration health examinations.
Important: In some countries, you must complete your health examination electronically unless exceptions apply.

Where is electronic health processing available?

As at 1 August 2014, electronic health processing for Australian immigration health examinations is available in:

Afghanistan, Albania, Algeria, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bermuda, Bhutan, Bosnia-Herzegovina, Botswana, Brazil, Brunei, Bulgaria,Cambodia, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Côte d'Ivoire, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lithuania, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Solomon Islands, Spain, Sri Lanka,  South Africa, South Korea, , Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Venezuela, Vietnam, Zimbabwe.

What are 100 per cent electronic health processing arrangements?

If you attend a clinic that is eMedical enabled, you must provide a health identifier (HAP ID) in order to book an appointment to complete your health examinations. 

This means you can only complete your health examinations before lodging your visa application if you:

  • hold a current valid passport; and
  • first use My Health Declarations service to obtain a health identifier (HAP ID).

Or you need to wait until you have lodged your visa application and have been provided with a HAP ID by us.

Finding an electronic health processing clinic

To find an electronic health processing clinic near you, look for the eMedical eMedical logo logo next to the clinic's name in the panel physicians list.

What happens to my personal information recorded in eMedical?

For information about eMedical and your personal information, see eMedical and your personal information (54KB PDF).

How can I ensure that the clinic will be able to access my case in eMedical?

If you have lodged a paper visa application, make sure you take your Health Examination List (or other equivalent documentation from us) to the panel clinic. This will contain a HAP ID that the clinic can use to access your case in eMedical.

If you have lodged a visa application online, take your referral letter (downloaded as part of the electronic visa application process) with you to the clinic. This contains a HAP ID that the clinic can use to access your case in eMedical.

Note: When booking an appointment with the clinic, you must provide your HAP ID so they can locate your case. If the clinic cannot locate your case using the HAP ID that you have provided, they will contact us directly for further advice.

How can I check that the clinic submitted my results?

You can check online that your health results have been submitted by using eMedical Client as outlined below.

You will need the HAP ID number that you used when you completed your health examinations at an approved panel clinic or with the migration medical services provider.

What do I do in eMedical client?

The eMedical Client login screen will appear. You will need to enter your family name, HAP ID and date of birth.

Complete the details requested and click on Logon.
Note: Please make sure you enter the same details as those entered in your visa application, or those entered in your My Health Declarations form.

eMedical Client Login screen

Once you have successfully logged into eMedical Client, click on the Print Information Sheet button. This will display your eMedical Information Sheet letter in a new window.

The Generate information sheet screen will display your personal details, visa details, HAP ID and Print information Sheet button.

How do I know if my health case is still being processed by the clinic?

If your health case is still being processed by the clinic, the letter will display as per screen shot.

The Information sheet includes instructions to the client that this letter outlines the status of immigration health examinations that you have undertaken at an eMedical clinic.

This means that your health case has not been submitted to the department yet. You may then need to follow up with the clinic in relation to the progress of your health case.

How do I know if my health case has been submitted by the clinic?

If your health case has been successfully submitted by the clinic, the letter will state that your health case has been submitted to the department. You may wish to save this letter or print it for your own records. You are also able to forward this letter to your visa case officer as evidence that your health case has been submitted by your panel physician or our migration medical services provider to the department.

The Information sheet includes the information for client that your eMedical case has been submitted to the department. This also outlines the immigration health examinations that you have completed.