eMedical, our electronic health processing system, is used to process Australian immigration health examinations.
Important: In some countries, you must complete your health examination electronically unless exceptions apply.
Where is electronic health processing available?
As at 1 October 2013, electronic health processing for Australian immigration health examinations is available in the following locations:
Afghanistan, Albania, Algeria, Argentina, Austria, Bangladesh, Belarus, Bermuda, Belgium, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Lebanon, Lithuania, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Solomon Islands, Spain, South Africa, South Korea, Sri Lanka, Sweden, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, UAE, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam.
Electronic health processing is also now available at all Medibank Health Solutions (MHS) clinics in Australia.
What are 100 per cent electronic health processing arrangements?
If you are in Australia or in one of the countries where 100 per cent electronic health processing arrangements apply, you can only complete your health examinations before lodging your visa application if you:
- hold a current valid passport; and
- first use My Health Declarations service to obtain a health identifier (HAP ID).
In these countries, you must provide a health identifier (HAP ID) in order to book an appointment to complete your health examinations.
All the countries listed above have 100 per cent electronic health processing arrangements in place except: Chile, Colombia, France, New Zealand, Russia and Sweden.
Note: In other countries, the department still encourages you to make sure you provide a HAP ID to facilitate electronic health processing where available in your country.
Finding an electronic health processing clinic
To find an electronic health processing clinic look for the eMedical logo next to the clinic's name in the panel physicians list.
See: Immigration Panel Physicians
What happens to my personal information recorded in eMedical?
For information about eMedical and your personal information
eMedical and your personal information - PDF version ( 55KB PDF file)
eMedical and your personal information - Word version ([an error occurred while processing this directive]B Word file)
How can I ensure that the panel clinic will be able to access my case in eMedical?
If you have lodged a paper visa application, make sure you take your Health Examination List (or other equivalent documentation from us) to the panel clinic. This will contain a HAP ID that the clinic can use to access your case in eMedical.
If you have lodged a visa application online, take your referral letter downloaded as part of the electronic visa application process with you to the clinic. This contains a HAP ID that the clinic can use to access your case in eMedical.
Note: When booking an appointment with the clinic, provide your HAP ID so they can locate your case. If you have any problems and are outside Australia, contact your case officer or visa processing centre before attending the clinic. If you are in Australia, Medibank Health Solution will contact the department for further advice.
How can I check that the clinic submitted my results?
You can check online that your health results have been submitted to the department through eMedical Client as outlined below. You will need the HAP ID number that you used when you completed your health examinations at an approved panel clinic or onshore provider.
What do I do in eMedical client?
The eMedical Client login screen will appear. Complete the details requested and click on Logon.
You will need to enter your family name, HAP ID and date of birth, as well as your passport number and issuing country if already provided to the department.
Note: Please make sure you enter the the same details as those entered in your visa application, or those entered in your My Health Declarations form.
Where is the status of my health case displayed?
Once you have successfully logged into eMedical Client, click on the Print Information Sheet button. This will display your eMedical Information Sheet letter in a new window.
How do I know if my health case is still being processed by the clinic?
If your health case is still being processed by your panel physician, the letter will display as per screen shot.
This means that your health case has not been submitted to the department yet. You may then need to follow up with your panel physician in relation to the progress of your health case.
How do I know if my health case has been submitted by the clinic?
If your health case has been successfully submitted by your panel physician, the letter will state that your health case has been submitted to the department. You may wish to save this letter or print it for your own records. You are also able to forward this letter to your visa case officer as evidence that your health case has been submitted by your panel physician to the department.