Electronic health processing

eMedical, our electronic health processing system, is used to process Australian immigration health examinations.
Important: In some countries, you must complete your health examination electronically unless exceptions apply.

Electronic health processing availability

As at 1 September 2014, electronic health processing for Australian immigration health examinations is available at eMedical enabled clinics in:

Afghanistan, Albania, Algeria, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bermuda, Bhutan, Bosnia-Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chile*, China, Colombia*, Costa Rica, Côte d'Ivoire, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, Finland, France*, French Polyneisa, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lithuania, Macau, Macedonia, Malaysia, Maldives, Mauritius, Mexico, Moldova, Mongolia, Morocco, Myanmar, Nepal, Netherlands, New Zealand*, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia*, Saudi Arabia, Senegal, Serbia, Singapore, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden*, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zimbabwe.

*Although electronic health processing is available in these countries, you are not required to complete your health examinations electronically in panel clinics in these countries (Chile, Colombia, France, New Zealand, Russia and Sweden).

Completing your health examinations electronically

If you are completing your health examinations electronically (using eMedical) you must provide the clinic with a health case identifier (HAP ID) in order to book the appointment to complete your health examinations. 

This means that you can only complete your health examinations before lodging your visa application if you:

  • hold a current valid passport; and
  • use the My Health Declarations service to obtain a HAP ID to provide the clinic.

Otherwise you need to wait until after you have lodged your visa application and been provided with a HAP ID before you can complete your health examinations.

Finding an eMedical enabled clinic

To find an eMedical enabled clinic near you, look for the eMedical eMedical logo logo next to the clinic's name in the panel physicians list.

Personal information recorded in eMedical

For information about eMedical and your personal information, see eMedical and your personal information (54KB PDF).

How can I ensure that the clinic will be able to access my case in eMedical?

If you have lodged a paper visa application, make sure you take your Health Examination List (or other equivalent documentation from us) to the clinic. This document will contain a HAP ID that the clinic can use to access your case in eMedical.

If you have lodged a visa application online, take your referral letter (downloaded as part of the electronic visa application process) with you to the clinic. This letter will contain a HAP ID that the clinic can use to access your case in eMedical.

Note: When booking an appointment for your health examinations at a clinic, you must provide your HAP ID so that the clinic can locate your case in eMedical. If the clinic cannot locate your case using the HAP ID that you have provided, they will contact us directly for further advice.

Checking that your health examination results have been submitted

You can check online that your health results have been submitted by the clinic using eMedical Client as outlined below.

Note: You will need the HAP ID number that you used when you completed your health examinations to do this.

Using eMedical Client

On the eMedical Client login screen you will need to enter your family name, HAP ID and date of birth.

Complete the details requested and click on Logon.

Note: Please make sure you enter the same details as those provided on your visa application, or those provided on your My Health Declarations electronic form.

eMedical Client Login screen

Once you have successfully logged into eMedical Client, click on the Print Information Sheet button. This will display your eMedical Information Sheet letter in a new window.

The Generate information sheet screen will display your personal details, visa details, HAP ID and Print information Sheet button.

If your health case is still being processed by the clinic, the letter will look like the image below advising that '...the status of an individual examination will not appear as complete until your case has been submitted to the Department...'

This means that your health examination results have not yet been submitted us. In this situation you may then need to follow up with the clinic in relation to the progress of your health examination results.

Image of screenshot of eMedical when the health case application is still being processed by the clinic

If your health case has been successfully submitted by the clinic, the letter will look like the image below advising that 'Your eMedical case has been submitted to the Department...'

You may wish to save a copy of this letter and/or print it for your own records. You are also able to forward this letter to your case officer as evidence that your health examinations have been completed and submitted to the department.

Image of screenshot of eMedical when the health case application has been successfully submitted by the clinic

Last modified Thursday 23 October 2014