Victorian Client Reference Group
On this page
Information, terms of reference and other material related to the Victorian Client Reference Group.
Terms of reference
The Client Reference Group for Victoria will:
- As an external representative group, provide advice and comment on the quality and appropriateness of the department’s service delivery both in Victoria and within the department’s national network of services.
- Work with the department to ensure it is:
- open and accountable
- fair and reasonable in its dealings with clients
- has well trained and supported staff.
- Examine the development of alternative models of service delivery, including:
- opening hours
- the effectiveness of the outreach programmes
- the capacity to further exploit the e-services environment
- the use and effectiveness of the appointment system.
- Not be a forum for the discussion of individual cases.
- Provide an opportunity for members to raise concerns regarding the application of departmental policy and procedures.
Membership
The table lists the members of the Victorian Client Reference Group.
Name |
Organisation |
|---|---|
Ms Patricia Griffiths |
Victorian Employers’ Chamber of Commerce & Industry |
Ms Elena Dagis |
ISANA International Education Association (Victorian Branch) |
Ms Sharon Smith |
National Liaison Committee for International Students in Australia |
Mr Phong Nguyen |
Ethnic Communities’ Council of Victoria |
Ms Jenny Semple |
National Council of Migrant Resource & Settlement Agencies (Victoria) |
Mr David Manne |
Refugee & Immigration Legal Centre |
Ms Peggy Kerdo |
Victorian Legal Aid |
Mr Erskine Rodan |
Law Institute of Victoria |
Mr Boniface Town |
MIA Victoria & Tasmania |
Ms Dorota Siarkiewicz |
Office of the Commonwealth Ombudsman |
| Ms Caz Coleman | Hotham Mission |
| Ms Hillary Lovinond | Migration Review Tribunal - Refugee Review Tribunal |
Return to: Victoria