Tasmanian Client Reference Group

Information, terms of reference and other material related to the Tasmanian Client Reference Group.

Terms of reference

The Client Reference Group for Tasmania will:

1. As an external representative group, provide advice and comment on the quality and appropriateness of the department’s service delivery both in Tasmania and within the department’s national network of services.
2. Work with the department to ensure it:
   • is open and accountable
   • is fair and reasonable in its dealings with clients
   • has well trained and supported staff.
3. Examine the development of alternative models of service delivery, including:
   • opening hours
   • the effectiveness of the outreach programmes
   • the capacity to further exploit the e-services environment
   • the use and effectiveness of the appointment system.
4. Provide an opportunity for members to raise concerns regarding the application of departmental policy, procedures and impact of legislation.
5. This is not a forum for the discussion of individual cases.
6. The department will update on progress of, and the making of changes, providing an opportunity for comment on proposed changes prior to implementation, where practicable.
7. Meet a minimum of three times a year. The Client Reference Group will use all modes of communication for our of session issues and/or convene as required.

Membership

The table lists the members of the Tasmanian Client Reference Group.

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