Queensland Client Reference Group
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Information, terms of reference and other material related to the Queensland Client Reference Group.
Terms of reference
The Client Reference Group for Queensland will:
- As an external representative group, provide advice and comment on the quality and appropriateness of the department's service delivery both in Queensland and within the department's global network of services.
- Work with us to ensure that we are:
- open and accountable
- fair and reasonable in our dealings with clients
- have well trained and supported staff.
- Examine the development of alternative models of service delivery and provide comment especially in relation to client service initiatives.
- Not be a forum for the discussion of individual cases.
- Provide an opportunity for members to raise concerns regarding the department's policy and procedures.
Membership
The table lists the members of the Queensland Client Reference Group.
Name |
Organisation |
|---|---|
Ms Helen Fleming |
Senior Assistant Ombudsman, Commonwealth Ombudsman |
Ms Christine Bundesen |
Director, Institute of Continuing and TESOL Education, University of Queensland |
Mr Daniel Gschwind |
CEO, Queensland Tourism Industry Council |
Ms Sharon Harris |
QLD State President, Migration Institute of Australia |
Mr Tom Ruonala |
Dean, Consular Corps of Queensland |
Ms Agnes Whiten OAM |
Chair, Ethnic Communities Council of Queensland |
Ms Kerrin Benson |
CEO, Queensland Multicultural Development Association Inc |
Mr Greg Goebel |
Executive Director, Australian Red Cross, Queensland |
Ms Elizabeth Roberts |
Education and Training Advisor, Chamber of Commerce and Industry Queensland |
Ms Raquel Aldunate |
Director, Refugee and Immigration Legal Service |
Chief Superintendent Kerry Dunn |
Chief Superintendent, Queensland Police Service |
Return to: Queensland