Australian Capital Territory Client Reference Group
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Information, terms of reference and other material related to the Australian Capital Territory (ACT) and Regions Client Reference Group.
Terms of reference
As an external representative group the ACT and Regions Client Service Reference Group will:
- Provide advice and comment on the quality and appropriateness of the department's service delivery within the ACT and surrounding regions and within the department's wider network of services.
- Work with the department to ensure it
- is open and accountable
- is fair and reasonable in its dealings with clients
- has well trained and supported staff.
- Examine the development of alternative models of service delivery, including:
- opening hours
- the effectiveness of our outreach programs
- the capacity to further utilise the electronic service environment
- the use and effectiveness of our appointment system.
- Provide an opportunity for members to raise concerns regarding the department's policies and procedures.
Note: The Client Reference Group is not a forum for the discussion of individual cases.
Membership
The table lists the members of the Australian Capital Territory and Regions Client Reference Group.
Name |
Organisation |
|---|---|
Mr Chris Peters |
ACT and Region Chamber of Commerce and Industry |
Ms Kate Scandrett |
Office of Multicultural Affairs, ACT Government |
Mr Ikebal Patel |
ACT Muslim Advisory Group |
Right Reverend George Browning |
Anglican Diocese of Canberra and Goulburn |
Reverend Monsignor John Murphy |
Australian Catholic Migrant and Refugee Office |
Mr Peter McArdle |
Australian Catholic Migrant and Refugee Office |
Ms Jenny Ingloff |
Australian Catholic Migrant and Refugee Office |
Most Reverend Pat Power |
Catholic Archdiocese of Canberra and Goulburn |
Mr Sam Wong |
Canberra Multicultural Community Forum |
Ms Diana Rahman |
Canberra Multicultural Community Forum |
Sue-Ann Polden |
CatholicCare |
Professor Alan Fish |
Charles Sturt University |
Dr Robert Herriot |
Charles Sturt University |
Ms Liz Howarth |
Citizens Advice Bureau ACT |
Mr Ron Brent |
Acting Commonwealth Ombudsman |
Mr Tony Steven |
Council of Small Business Organisations of Australia Limited |
Ms Lyndall McLean |
DFAT Protocol |
Mr Sabrija Poskovic |
Islamic Society of the ACT |
Mr Yasar Atay |
Islamic Society of the ACT |
Mr Martin Hockridge |
Legal Aid |
Mr John Hourigan |
Migration Institute of Australia |
Ms Dewani Bakkum |
Migration Resource Centre |
Mr John Gunn |
Queanbeyan Multilingual Centre |
Ms Catriona Heath |
Queanbeyan Multilingual Centre |
Ms Felicity Gouldthorp |
The Australian National University |
Ms Beverley Reilly |
University of Canberra - International Students |
Return to: Australian Capital Territory