Output 2.5 Systems for People

Objective

Systems for People is a program of work that will provide staff with access to the information and tools they need to do their job. The program is transforming the way the department operates, including:

• providing a single view of the client’s dealings with the department
• establishing consistency in work processes and decision making, together with establishing effective record keeping and quality assurance
• improving data quality, data completeness and accuracy
• significantly improving decision making by providing staff with clearer operating instructions and appropriate decision support tools.

Description

Systems for People is a technology-enabled business transformation program being implemented by the department as a result of the Palmer and Comrie recommendations in 2005. It is the largest single component of the department’s major reform program.

Systems for People aims to improve the department’s performance through the redesign of business processes, better management and use of information, and modernisation of its technology base.

The total program budget including related projects is $598.1 million over four years from 2006 to 2010, of which $184.2 million was allocated in 2007–08. The program is being delivered under both outcomes, specifically Output 1.8 and Output 2.5.

Performance

During 2007–08, the program’s major focus has been on border security, compliance, case management and detention under Outcome 1 to immediately address the Palmer and Comrie recommendations.

Under Outcome 2, Systems for People has enabled the delivery of several projects supporting significant citizenship legislative changes, including the introduction of the citizenship test, the Citizenship Test Management System and the Settlement Services Portal.