2.1.4 Adult Migrant English Program administration

Objective

This component supports the Adult Migrant English Program (AMEP) administered item managed by the department through contracts for English language tuition and ancillary services.

Description

This output component supports the AMEP which provides English language tuition to help eligible adult migrants and refugees settle successfully in Australia. The program is administered through 18 major contracts for tuition and two for associated services.

Performance

Service provider performance is overseen by dedicated contract managers who undertake the analysis of quarterly and annual reports against key performance indicators, analyse ongoing data and coordinate quarterly meetings. Structured performance management is complemented by regular contact with service providers.

Any deficiencies or breaches identified during the analysis of performance are addressed through the development and implementation of agreed action plans. Action plans are monitored quarterly until breaches are rectified.

Associated services

The National ELT Accreditation Scheme and the AMEP Research Centre develop and implement annual work plans in consultation with the department. Contract managers review the plans, analyse outcomes against key performance indicators and work with providers to promptly rectify any concerns.

Contract manager training

During 2007–08, eight AMEP contract managers undertook the Diploma in Government Contract Management. This course updated contract managers on best practice in areas such as relationship and performance management, research and analysis, finalising contracts and risk management.

AMEP review

A formal review of the AMEP commenced in February 2008. The review will inform the development of the next tender process and the continuing development of the AMEP as a contemporary English language tuition program.

AMEP Reporting and Management System procurement process

The AMEP is supported by an information system known as the AMEP Reporting and Management System (ARMS). ARMS functionality includes client management and educational history tracking, AMEP learning activity management and administration, and basic staff management facilities.

Following a procurement process for ARMS ongoing systems support and help desk services, a contract was signed with CSC Australia Pty Ltd for three years ending 30 June 2011.

1. This figure is for the period 1 April 2007 to 31 March 2008 as statistics for the financial year are not finalised until September 2008.