OUTCOME 2 - Effectiveness measures and results
Table 55: Outcome 2 - Effectiveness measures and results
| Measures | Results |
| The extent to which settlement planning arrangements and services equip migrants and humanitarian settlers to participate in society | |
| Level of participation, and client outcomes from settlement services measured through programme evaluations and surveys and advice from relevant government agencies | Ongoing service provider reporting demonstrates high level of client participation and strong client outcomes. Migrant Resource Centres, Migrant Service Agencies, and organisations funded under the Community Settlement Services Scheme continued to report strong demand for our settlement services. Through needs-based planning, a series of critical needs of recent humanitarian arrivals are being addressed through the Settlement Grants Programme. |
| Extent to which settlement needs of eligible refugee and humanitarian settlers are met | |
| Level of satisfaction with settlement services among eligible refugees, humanitarian settlers, and community groups who work closely with these people measured through programme specific evaluations and surveys | New Integrated Humanitarian Settlement Strategy contracts started on 1 October 2005. The first progress reports, provided in February 2006, indicated that the small number of clients who received settlement services under the strategy were satisfied with the services received. |
| Extent to which Australian citizenship is valued | |
| Level of community awareness of the value of Australian citizenship | The successful promotion campaign maintained in 2005-06 and the continued positive trend in application numbers are evidence of enhanced community awareness of the value of citizenship. |
| Extent to which DIMA promotes the benefits of cultural diversity | |
| Level of awareness of the Living in Harmony initiative as measured by the number of hot line calls, requests for Living in Harmony grants kits and applications received, organisations requesting Harmony Day products, and participating in Harmony Day events | Community awareness of the Living in Harmony initiative grew considerably in the 2005-06. We received 1066 phone calls and received 389 email enquiries about Harmony Day. A total of 5339 Harmony Day events were registered with 4669 individual product requests. In 2005-06 we received 642 applications for Living in Harmony funded community projects. |
| Level of awareness of stakeholders about multicultural policy maintained | We hosted a seminar for access and equity contact officers in September 2005. Agency-specific feedback was provided to approximately 80 agencies to help them implement the Charter of Public Service in a Culturally Diverse Society. |
| Level of awareness about the work by the Council for Multicultural Australia (CMA) | Council for Multicultural Australia members were again active in promotion of Harmony Day 2006, and attended Harmony Day events. The council also assisted with the Living in Harmony grants. |
| Extent to which DIMA promotes the benefits of cultural diversity | |
| Positive impact of the Living in Harmony initiative, as assessed by rate of grants applications, media commentary and coverage of, and community support for, Harmony Day activities | Harmony Day received a substantial increase in public support in 2005-06. Over 300 000 Australians participated in a record number of Harmony Day events held across the country, representing a 94 per cent increase in community participation. Feedback and media analysis highlights Harmony Day as being an effective communication tool in reaching the Australian community to emphasise values and a commitment to a cohesive society. Harmony Day media coverage reached 2194 items (991 broadcast, 1086 press and 117 Internet items). This is a substantial increase when compared to the 1999 figure of 66 media items and a 46 per cent increase compared with 2005. Media coverage was overwhelmingly positive, with 82 per cent of all coverage being positive. We announced the successful applicants for the sixth round of Living in Harmony community-funded projects in October 2005. Thirty nine projects were funded from 642 applications, at a cost of $1.5 million. |
| Extent of reach of Diversity Works! key messages to the business sector | The Managing Cultural Diversity Resource Guides were launched in September 2005 and distributed to stakeholders in the Vocational Education and Training, Higher Education, and Schools sectors. The Diversity Australia website continues to be a popular resource with 69 requests for more information on the economic, social, and business benefits of cultural diversity. There are over 600 links to the website, including government agencies, universities, technical and further education institutions, private training organisations, businesses, and non-profit organisations. |
| Extent to which DIMA promotes the benefits of cultural diversity | |
| Extent to which Commonwealth agencies meet the performance indicators relating to the Charter of Public Service in a Culturally Diverse Society | Some 84 Australian Government agencies (up from 64 in 2004-05) reported on their performance against the Performance Indicators set out in the Performance Management Framework of the Charter of Public Service in a Culturally Diverse Society. A further 13 agencies were consulted in, or provided input to, these contributions. In total, 117 agencies were consulted in producing the report. An analysis of the 'met well' criterion showed an improvement of 9.4 per cent, with 61.9 per cent of all indicators reported on by all agencies achieving this rating compared with 52.5 per cent in 2004-05. |
| Positive impact of management of community relations issues, following major domestic and international events | Community liaison officers in all states and territories maintained contact with local and national community organisations, providing information to communities, and reporting on community tensions and related issues of concern to communities. For example, we reported on community concerns following the London bombings in July 2005, and the emergency in East Timor in mid 2006. |
| Developing a National Action Plan to Build on Social Cohesion, Harmony and Security (NAP). | The National Action Plan to Build on Social Cohesion, Harmony and Security (NAP) was endorsed by the Ministerial Council on Immigration and Multicultural Affairs in July 2006. The development of the NAP was guided by the results of preliminary research and by input from other Australian Government agencies, state and territory governments, and community groups. The 58 projects related to the NAP undertaken in 2005-06 comprised:
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