DIMIA Annual Report 2004-05
External scrutiny
COMMONWEALTH OMBUDSMAN
The Commonwealth Ombudsman received 873 complaints against the department in 2004-05, 497 of which were investigated. Of these 497 complaints investigated, defective administration was identified in 39 complaints against the department.
These figures demonstrate an investigation rate of 57 per cent. Whilst this is an increase from the previous financial year of 2003-04 (which had an investigation rate of 50 per cent), during 2004-05 the department's defective administration rate fell from 18 per cent to eight per cent. This is very encouraging for the department.