DIMA Annual Report 2000-01
Output 2.1 - Settlement services
Performance information for administered items
|
2.1.1 Settlement plans
|
Quality: Satisfaction of Ministerial
Council and stakeholders.
Quantity: Annual report to Ministerial Council covering State/Territory
Settlement Planning Committees. |
- In April 2001, the Ministerial Council endorsed the Annual Report
on State and Territory Settlement Planning Committees' progress
towards addressing national and local settlement priorities and
the National Settlement Project.
|
| 2.1.2 Direct services |
Quality: The extent to which outcomes
for humanitarian entrants specified in service contracts are met within
service standards.
Quantity: Up to 7,000 humanitarian entrants assisted. |
- 4,800 humanitarian entrants were assisted by the National Forum
of Services for the Survivors of Torture and Trauma under the
Early Health Assessment and Intervention (EHAI) program at a cost
of $2.5 million.
- $2.5 million to 26 community organisations for grants and to
22 Migrant Resource Centres for employing humanitarian workers
to provide interim services to humanitarian entrants pending implementation
of IHSS services in those States where contract negotiations were
not yet finalised.
- just over 4,900 eligible humanitarian entrants received IHSS
services which included accommodation, household formation, volunteer
support and information and orientation at a cost of $6.3 million.
- 2,240 of the 4,900 eligible humanitarian entrants received settlement
support from volunteers.
- some humanitarian entrants proposed by relatives and community
organisations were also provided with IHSS services.
- 41 contracts were signed to the end of June 2001 to provide
IHSS services.
- Quality: Service agreement and work programs fulfilled
and/or specific breaches addressed.
|
| 2.1.3 Support for community services
|
Quality: Service agreement and work
programs fulfilled and/or specific breaches addressed
Quantity: 34 Migrant Resource Centre/Migrant Service Agency grants
and 323 funded work programs administered. |
- There have been no breaches of service agreements requiring
formal dispute resolution. In 16 instances performance management
focused on unsatisfactory delivery of milestones and other related
issues.
- Service agreements and work programs administered for 323 Community
Settlement Services Scheme grants, 30 MRCs and four MSAs.
|
| 2.1.4 AMEP Administration |
Quality: Fulfillment of contract
requirements or breaches addressed.
Quantity: 21 tuition contracts administered. |
- All Service Providers met contract requirements for the delivery
of English tuition and associated services and no breaches were
notified. All contracts received ongoing accreditation from the
National English Language Teaching Accreditation Scheme (NEAS)
in relation to quality standards.
- 21 contracts for AMEP tuition and associated services administered.
Contract management meetings held at least three times per year.
|
[Previous Page] [Contents] [Next
Page]
