DIMA Annual Report 1998-99
Sub-program 1.4: Migration Support and Services
Objective
To advise on policy and processes which support departmental operations and deliver cost-effective services overseas.
Description
This sub-program provides systems support for over-the-counter services, coordinates telephone information services for clients and overseas initiatives such as the Client Service Charter, and advocates on behalf of counter service delivery stakeholders.
As well, the sub-program plans overseas operational structures, allocates and manages resource allocations and advocates on behalf of overseas posts. It also plans and manages the Department's Australian and overseas offices and residential properties.
Performance information
Outcomes are measured by the extent to which:
- quality services are provided to clients;
- the cost-effectiveness of operations is maximised; and
- support services improve the delivery of services.
Financial and staffing resources summary
1998-99 |
1998-99 |
1997-98 |
||
Budget & AE's |
Actual |
Actual |
||
($'000) |
($'000) |
($'000) |
||
Budgetary (Cash) basis |
||||
Components of appropriations |
||||
Annual appropriations |
||||
Running Costs |
90 837 |
90 790 |
93 816 |
|
Other Program Appropriations |
0 |
0 |
0 |
|
Total appropriations |
90 837 |
90 790 |
93 816 |
|
Less adjustments |
3 356 |
3 700 |
3 848 |
|
Total Outlays |
87 481 |
87 090 |
89 968 |
|
Total Revenue |
1 375 |
1 436 |
936 |
|
Staffing |
||||
Staff years (actual) |
1 008 |
897 |
1 025 |
|