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Access and Equity Annual Report 2004

The Access and Equity Annual Report reports on progress in implementing the Charter of Public Service in a Culturally Diverse Society (the Charter).

The Charter represents a nationally-consistent approach to ensuring that government services are delivered in a way that is sensitive to the language and cultural needs of all Australians.

This is the fourth year that Australian government departments and agencies have been asked to report against the Charter's Performance Management Framework.

In 2004, 63 of the 64 agencies reporting met all of the indicators applicable to them. This represents an improvement from 2003, where 53 of 58 agencies reporting met all applicable indicators. In continuing to extend the scope and transparency of reporting, nine new agencies provided contributions for the first time.

Access and Equity Annual Report 2004 (458KB PDF file)

Table of contents

  • Secretary's letter to the Minister for Citizenship and Multicultural Affairs
  • Preface
  • Executive Summary
  • Chapter 1: The Charter of Public Service in a Culturally Diverse Society
  • Chapter 2: Overview of reporting
  • Chapter 3: Assessment of reporting agencies against the Charter's performance management framework
    • Policy Adviser role
    • Regulator role
    • Purchaser role
    • Provider role
    • Employer role
  • Chapter 4: Engaging and educating - the Family Court of Australia
  • Chapter 5: State and territory government
    • ACT Office of Multicultural Affairs
    • Community Relations Commission For a multicultural NSW
    • Multicultural Affairs Queensland
    • Multicultural SA
    • Office of Ethnic Affairs, Northern Territory
    • Office of Multicultural Interests, Western Australia
    • Victorian Office of Multicultural Affairs
  • Chapter 6: Local government
    • Bankstown City Council
    • City of Greater Dandenong
    • City of Kalgoorlie-Boulder
    • City of Melbourne
    • City of Mount Gambier
    • Fairfield City Council
    • Glenorchy City Council
    • Hobson's Bay City Council
    • Ipswich City Council
    • Johnstone Shire City Council
    • Manningham City Council
    • Marrickville Council
    • Moreland City Council
    • Municipal Association of Victoria
    • Swan Hill Rural City Council
    • Warrnambool City Council
    • Wyndham City Council
  • Chaper 7: Further access and equity initiatives
  • Appendix A
    • Table2: Analysis of performance 2002, 2003 and 2004
    • List of contributors
  • Appendix B
    • Table 3: Percentage of diversity groups among ongoing employees (1994-2004)
    • Table 4: Ongoing staff by diversity groups and level (June 2004)
    • Table 5: Percentage of staff engagements by diversity groups and level (2003-04)
    • Table 6: Percentage of staff promotions by diversity groups and level (2003-04)
    • Table 7: Percentage of staff separations by diversity groups (2003-04)