Access and Equity Annual Report 2003

The Access and Equity Annual Report reports on progress in implementing the Charter of Public Service in a Culturally Diverse Society (the Charter).
The Charter represents a nationally-consistent approach to ensuring that government services are delivered in a way that is sensitive to the language and cultural needs of all Australians.

This is the third year that Commonwealth departments and agencies have been asked to report against the Charter's Performance Management Framework.

This year's report illustrates the considerable progress made in implementing and reporting on Access and Equity by listing the strategies employed by agencies, and by highlighting good practice examples.

Access and Equity Annual Report 2003 (315KB PDFfile)

Table of contents

• Secretary's letter to the Minister for Citizenship and Multicultural Affairs

• Preface
• Executive Summary
• Chapter 1: The Charter of Public Service in a Culturally Diverse Society
• Chapter 2: An Overview of Reporting
• Chapter 3: Assessment of Reporting Agencies Against The Charter's Performance Management Framework
  • Policy Adviser Role
  • Regulator Role
  • Purchaser Role
  • Provider Role
  • Employer Role
• Chapter 4: Access and Equity: An Imperative for Effective and Efficient Service Delivery Programs and Client Outcomes
• Chapter 5: State and Territory Government Contributions
  • Community Relations Commission for a Multicultural NSW
  • Victorian Office of Multicultural Affairs
  • Multicultural Affairs Queensland
  • Western Australia – Office of Multicultural Interests
  • South Australia – Office of Multicultural Affairs
  • Australian Capital Territory – Office of Multicultural Affairs
• Appendixes
  • Appendix A: Table of Performance Ranking
  • Appendix B: APS staff - Representation of diversity groups by level