Access and Equity Annual Report 2002

The Access and Equity Annual Report reports on progress in implementing the Charter of Public Service in a Culturally Diverse Society (the Charter).

The Charter represents a nationally-consistent approach to ensuring that government services are delivered in a way that is sensitive to the language and cultural needs of all Australians.

This is the second year that Commonwealth departments and agencies have been asked to report against the Charter's Performance Management Framework.

This year's report illustrates the considerable progress made in implementing and reporting on Access and Equity by listing the strategies employed by agencies, and by highlighting good practice examples.

Report cover (295KB PDF file)

Part one (281KB PDF file)

Preface

Executive summary

Introduction

Chapters one - three

Part two (136KB PDF file)

Chapter 4

Appendices