Plans & Charters
Plans
Regulatory Plans
The department's regulatory plan.
Investing for 2005 and beyond…
A Strategic Plan to improve the way we work.
The DIAC Plan 2007-2008
Part of the department's reform and improvement agenda.
Workplace Diversity Plan 2008-2010
The department's plan for attracting a diversity of people as employees and to then support them to work well for DIAC.
Client Service Improvement Program
The culmination of considerable work to improve aspects of client service across the department.
Identity Management
DIAC's Strategic Plan for Identity Management 2007 – 2010. Represents a statement of the vision for the management of client identity as an integrated DIAC business function.
Identity Business Reference Model - Executive Report
The Identity Business Reference Model (IBRM) will form the foundation of the business of identity management in the Department. The primary goal of the IBRM is to drive the implementation of new and improved identity management practices in the Department that will enable the outcomes stated in the Strategic Plan for Identity Management in DIAC 2007-2010.
Charters
Client Service Charter
Our Charter lets you know what to expect when dealing with us, including our service standards and how to provide feedback on our services.