About the Department

Plans, Policies and Charters

Plans

The DIAC Strategic Plan 2009-12

This overarching plan outlines the department's key directions and core values.

The ICT Strategic Plan 2009-12

This plan outlines how the department will use information communication technology to support end-to-end business processes within DIAC.

Workplace Diversity Plan 2008-2010

The department's plan for attracting a diversity of people as employees and to then support them to work well for DIAC.

Client Service Improvement Program

The culmination of considerable work to improve aspects of client service across the department.

Identity Management

DIAC's Strategic Plan for Identity Management 2007-2010. Represents a statement of the vision for the management of client identity as an integrated DIAC business function.

Identity Business Reference Model – Executive Report

The Identity Business Reference Model (IBRM) will form the foundation of the business of identity management in the department. The primary goal of the IBRM is to drive the implementation of new and improved identity management practices in the department that will enable the outcomes stated in the Strategic Plan for Identity Management in DIAC 2007-2010.

Policies

Environmental Policy

The Department of Immigration and Citizenship is serious about its concern for the environment.

Charters

Client Service Charter

Our Charter lets you know what to expect when dealing with us, including our service standards and how to provide feedback on our services.