Plans, Policies and Charters

Plans

Regulatory Plans

The department's regulatory plan.

Strategic Plan 2011–12

This overarching plan outlines the department's key priorities and core values.

The ICT Strategic Plan 2011–15

The plan identifies how Information Communication Technology services will support the Department of Immigration and Citizenship (DIAC) provide services to clients and stakeholders.

Workplace Diversity Strategy 2011–2013

The Workplace Diversity Strategy 2011–2013 outlines the department's commitment to the creation of an inclusive workplace and focuses on initiatives promoting the attraction, recruitment and retention of a diverse workforce.

The Reconciliation Action Plan 2010–2012

This plan outlines the ways in which the department will further the national reconciliation agenda and assist in closing the gap on Indigenous disadvantage.

Client Service Improvement Program

The culmination of considerable work to improve aspects of client service across the department.

Identity Management

DIAC's Strategic Plan for Identity Management 2007-2010. Represents a statement of the vision for the management of client identity as an integrated DIAC business function.

Identity Business Reference Model – Executive Report

The Identity Business Reference Model (IBRM) will form the foundation of the business of identity management in the department. The primary goal of the IBRM is to drive the implementation of new and improved identity management practices in the department that will enable the outcomes stated in the Strategic Plan for Identity Management in DIAC 2007-2010.

Heritage Strategy

The Heritage Strategy is a tool for managing places owned, or controlled by the department to protect and conserve their Commonwealth heritage value.

Policies

Environmental Policy

The Department of Immigration and Citizenship is serious about its concern for the environment.

Charters

Client Service Charter

Our Charter lets you know what to expect when dealing with us, including our service standards and how to provide feedback on our services.