Client Service Standards
On this page
A series of Client Service Standards have been developed to describe how the department delivers client service.
Being accountable
The client service standards are an important step towards meeting our commitment to be open and accountable. They will inform service delivery planning across the department and be reported against by our service delivery network. They are a description of the level of service excellence that we aim to deliver.
We will regularly publish the results of our client service performance on our website, and in our annual report.
Measuring our performance
We will measure our performance against the service standards using a range of strategies. These include:
- seeking responses from stakeholders and clients through regular Client Satisfaction Surveys, Value Creation Workshops and feedback
- internal data collection about service channel performance.
The Client Service Standards
The standards are available on this website.
See: List of Client Service Standards
Printable version of our Client Service Standards
For a printable PDF version of our Client Service Standards
See: External Client Service Standards (919KB PDF file)