Senior Staff

Global Managers Network

Borders

Leads the department's layered approach to border integrity, security and management as well as international engagement and capacity building with other country border protection agencies.

Michael Minns

Character

Identifying and processing non-citizens whose visas may be subject to cancellation under the Migration Act 1958.

Paul Windsor

Citizenship

Leads the service delivery network with delivering citizenship services.

Nick Evans

Client Service

Overall responsibility for the day-to-day management of the client service network including; client service counter areas, service centres in Sydney, Melbourne, Information Collection Unit (IMU), Translating and Interpreting Services (TIS) National and the Global Feedback Unit.

Jill Simpson

Compliance and Case Resolution (East and North)

Compliance and Case Resolution (South and West)

For greater service delivery, this role is split between two geographic lines due to increased management work associated with irregular maritime arrivals (IMA). The main objective is to help clients to resolve their migration status, and achieve a durable immigration outcome.

East and North – Rocio Trapaga-Saul
South and West – Amanda Paxton

eBusiness

Works to ensure that the digital channel strategy delivers the department's capability to be globally flexible, responsive and adaptive to client and stakeholder requirements whilst upholding integrity.

Adrian Motherway

Health

Provides authoritive advice across the department on the medical aspects of departmental activities including compliance, visa products, settlement, refugee, detention, disability responses and ministerial intervention.

Dr Paul Douglas

Operational Integrity

Consolidates integrity-related business units across the service delivery network to support operational integrity.

Louise Smith

Refugees and Humanitarian Visas

Leads a key network for all refugee and humanitarian service delivery. This role is responsible for all refugee status assessment, primary decision processing for irregular maritime arrivals, all protection visa service delivery through the Onshore Protection Program Lodgement and processing of all humanitarian proposals under the Special Humanitarian Program (Africa and the Middle East) and pre-removal clearances and international treaty obligations assessments for irregular maritime arrival/non-irregular maritime arrival clients on a removal pathway.

David Walsh

Visas (Skilled and Family)

Overall responsibility for the day–today operations of the skilled and family programs and have global carriage for the achievement of the migration program.

Robert Hoitink

Visas (Temporary)

Accountable for the delivery of all temporary visas, (other than subclass 457). The key priorities are to facilitate genuine travellers, supporting Australian industries and ensuring the integrity of the program.

Peta Dunn